Manager of Brand Strategy

| Chicago

Support the development and operationalizing of a world class brand strategy, focusing on end-to-end experience and like-minded partnerships that empower our consultants to inspire confidence in the kitchen by making food that is fresher, faster and better.

Key Responsibilities:

• In-depth evaluation and ongoing oversight of the end to end Pampered Chef brand journey
• Development and execution of short- and long-term strategic priorities that will elevate the customer experience
• Influence cross-company agreement and investment decisions on how and where to deliver greatest value to customers and what the differentiating experience to be delivered looks like
• Identifying operational accountability and cross-functional alliances within each function at Pampered Chef, facilitating work together across teams
• Developing partnership programs that meet the business objectives of the organization and advance our brand strategy
• Extending Pampered Chef’s refreshed brand from simple brand identity standards to a unique brand voice that extends across brand partnerships
• Partnering with the Consumer Insights team to establish ongoing consumer research programs
• Management of all Charitable relationships and programs, current and future-focused

Core Competencies for Success:

• Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies
• Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies
• Strategic Mindset - Looks ahead to future branding and partnership opportunities and translates that to new strategies; creates branding and partnership strategies with a clear connection between vision and action
• Communicates Effectively - Effectively communicates across a variety of formats, styles, and points of view; good listener that can adjust a message to fit the audience; effectively represents the brand to potential partners and can promote new ideas internally
• Instill Trust – Follows through on commitments and builds relationships through trust and credibility
• Situational Adaptability – Strong self-awareness and interpersonal savvy to adapt an approach in real-time to match the shifting demands of different situations or partners
• Resourcefulness - Secures and utilizes resources effectively and efficiently; gets creative and thinks differently based on partners’ needs

Education and Experience:

• Bachelors’ degree required
• Master’s degree preferred, ideally MBA
• Relevant work experience with progressively increasing levels of responsibility
• Experience working at organizations on the leading edge of CX in Retail and/or Ecommerce strongly preferred
• Strong experience with consumer research (e.g., NPS surveys, focus groups, etc.) as well as partnering with Technology to scope and implement CX measurement tools, programs or solutions. UX design capabilities and digital customer journey mapping a plus

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Technology we use

  • Engineering
    • JavaLanguages


We get to mix it up! PC has offices in Addison and in downtown Chicago.

What are Pampered Chef Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Happy Hours

Additional Perks + Benefits

Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged.
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower.

We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!

We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service.

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