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GoHealth
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Operations Strategy Manager

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The Customer Engagement team is looking for an Operations Strategy Manager. You will be responsible for working with call center leadership to develop a strategy to manage the workforce. As the Operations Strategy Manager, you will work be the driver for operations, analytics and strategy across GoHealth’s call center and operations funnel. You will also partner with key stakeholders across different business units to ensure smooth transition of lead acquisition through distribution and delivery – to ensure that every interested consumer coming through the GoHealth platform is paired with the best and most profitable end destination while providing the best customer experience.  Projects will span across the company’s operational units and functions, with a focus on using data and business insights to identify high-impact opportunities and determine the optimal approach to capture them. We are looking for someone who is a team-player, driven and highly analytical.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

  • Own the operations funnel and optimize every customer touch point within our funnel to ensure maximum ROI
  • Collaborate with key stakeholders to maximize lead delivery and provide a world class customer journey experience through continuous testing
  • Deeply understand our call center processes from hiring, staffing and training to ensure a smooth transition and onboarding of call center representatives
  • Improve our current call center attrition by introducing change management and process improvement strategies
  • Forecast call center staffing that will drive maximum agent utilization and productivity
  • Willingness to dig into data, take risks, experiment and be prepared to learn from it

Experience and Skills:

  • Bachelor's degree with at least 3-5 years of experience, including leading teams of 1-3 junior staff; MBA, MS, or other advanced degree a plus
  • Strong analytical, problem solving and multi-tasking skills
  • Prior consulting experience and/or a track record of facilitating strategic decisions and discussions with executive staff
  • Proficiency in Excel, SQL is a nice to have
  • Strong communication skills and experience with working cross-functionally across various teams
  • Expert at project management, able to independently manage multiple projects at various stages at one time
  • Comfort with ambiguity, significant autonomy, and a fast-paced, changing environment

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.


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headshot of gohealth Senior Digital Marketing Manager Adarsh Patel
Adarsh Patel
Senior Digital Marketing Manager
PIECING TOGETHER THE PUZZLE
Build up the experience to tackle industry challenges
Senior Digital Marketing Manager Adarsh Patel collaborates with colleagues to stitch together big-picture success through a high-altitude lens on marketing strategy. Pivotal to his current success was Patel’s first GoHealth role, which was tactical and execution oriented, which allowed him to gain an inside-out knowledge of the company and its customers. And through it all, Patel knows who he can turn to for support. “We are a strong believer that success is driven by empowerment,” Patel said. “My managers or leadership have always been available to coach and guide me on any initiatives.”
Senior Digital Marketing Manager Adarsh Patel collaborates with colleagues to stitch together big-picture success through a high-altitude lens on marketing strategy. Pivotal to his current success was Patel’s first GoHealth role, which was tactical and execution oriented, which allowed him to gain an inside-out knowledge of the company and its customers. And through it all, Patel knows who he can turn to for support. “We are a strong believer that success is driven by empowerment,” Patel said. “My managers or leadership have always been available to coach and guide me on any initiatives.”
We are fortunate to have smart people across the marketing team, and allowing them to look at problems through a different lens is a big part of why we are successful.
headshot of gohealth Sales Strategy Manager Amanda Mordacq
Amanda Mordacq
Sales Strategy Manager
BEDROCK OF SUCCESS
Achieve goals while also prioritizing the team
Sales Strategy Manager Amanda Mordacq wants her team to be fulfilled through work that encourages development — and, with what Mordacq called “a ton of exciting enhancements to our technology” on the horizon, the chance to do so sound ample. To Mordacq, it’s important to know colleagues at a deeper level, pointing to daily team check-ins, “coffee walks” and events as ways her team strengthens its ties. “This contributes to a high level of comfort and confidence in one another and provides space for team members to be honest about their work and life goals, concerns and roadblocks,” she said.
Sales Strategy Manager Amanda Mordacq wants her team to be fulfilled through work that encourages development — and, with what Mordacq called “a ton of exciting enhancements to our technology” on the horizon, the chance to do so sound ample. To Mordacq, it’s important to know colleagues at a deeper level, pointing to daily team check-ins, “coffee walks” and events as ways her team strengthens its ties. “This contributes to a high level of comfort and confidence in one another and provides space for team members to be honest about their work and life goals, concerns and roadblocks,” she said.
My vision as a sales strategy manager is to empower my team to grow by providing them opportunities to lead initiatives that align with their professional goals.
Amanda Mordacq
Sales Strategy Manager
Nagini Indugula headshot
Nagini Indugula
VP of Product Management
CLARIFYING THE COMPLEX
Simplify a complicated-yet-crucial process
Shopping for health insurance is complicated. That’s why Nagini Indugula and her peers at GoHealth aim to demystify insurance plans and benefits with an easy-to-navigate marketplace. This mission to improve access to healthcare is what drew Indugula to the company, and it’s what her team strives toward accomplishing each day, whether that involves data analysis or automation. She said her team’s current projects will enable the company to optimize plan recommendations and personalize the shopping and enrollment experience.
Shopping for health insurance is complicated. That’s why Nagini Indugula and her peers at GoHealth aim to demystify insurance plans and benefits with an easy-to-navigate marketplace. This mission to improve access to healthcare is what drew Indugula to the company, and it’s what her team strives toward accomplishing each day, whether that involves data analysis or automation. She said her team’s current projects will enable the company to optimize plan recommendations and personalize the shopping and enrollment experience.
One of my favorite things about GoHealth is the people I interact with on a day-to-day basis. Every conversation I have is so thoughtful and invigorating, and it really helps me stay motivated.
headshot of gohealth Senior Digital Marketing Manager Adarsh Patel
headshot of gohealth Senior Digital Marketing Manager Adarsh Patel
headshot of gohealth Sales Strategy Manager Amanda Mordacq
headshot of gohealth Sales Strategy Manager Amanda Mordacq
Nagini Indugula headshot
Nagini Indugula headshot

What are GoHealth Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Diversity employee resource groups
At GoHealth you will find a very interactive Women@GoHealth, WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring practices that promote diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Family medical leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid holidays
Paid sick days
Employees can use our open PTO policy towards sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Recreational clubs
We have runners groups, volleyball groups and other
Fitness stipend
Home-office stipend for remote employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

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