Manager of Marketing Operations

| Chicago
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Rocket Travel, a subsidiary of Booking Holdings, is seeking a Manager of Marketing Operations to join our headquarters in the West Loop. The Manager of Marketing Operations will be responsible for developing and executing on cross-platform customer lifecycle strategy across each of our core products including Rocketmiles.com, and our white-label hotel booking sites at major companies such as Alaska Airlines, Southwest Airlines, Emirates, T-Mobile, OpenTable, and Kayak.

Requirements

We think the ideal candidate:

  • Has 3-5 years experience designing, executing, and optimizing a cross-platform lifecycle marketing strategy (including triggered emails, batch emails, push notifications, social media, etc)
  • Owns pipeline of high-value projects to be picked up by our in-house creative team
  • Values customer insights and feedback, using it to provide a better experience to Rocket Travel’s customer base
  • Enjoys working with third party marketing tools and engineers to bring initiatives from concept to execution
  • Is data-driven and analytical, able to ask the right questions and resourcefully find answers
  • Thrives in a fast-paced environment with rapidly changing priorities
  • Is fluent in SQL (MySQL, Redshift/Postgres)
  • Is well-versed in, or is quickly able to learn email & landing page marketing tools such as Stride, Mandrill, Sendgrid, OneSignal, and Unbounce.

A typical day might include:

  • Leading a standup meeting to relay top priorities to a team of 3 creative marketers, and understanding/resolving any technical issues they’re facing
  • Collaborating with product owners, partner managers, and partners to bring new ideas into the marketing pipeline
  • Working within the Stride platform to build the business logic behind a brand new triggered email
  • Building and launching a new landing page test to encourage a customer to conduct a search
  • Creating a promotional offer structure for the upcoming month to encourage a new customer to trial the product or drive an incremental repeat booking

Benefits

Rocket Travel is a place where you:

  • Own decisions and take action that can be implemented in a matter of days
  • Assume lots of responsibilities early on in your career and grow professionally with experienced business, design, and technology teammates in a workspace built upon trust
  • Work with a group of intrinsically motivated people with a track record for building successful new businesses from scratch
  • Receive a competitive compensation package, including bonus, 401k, health, dental insurance
  • Have the flexibility to work remotely or telecommute when needed
  • Share your passion for travel with similar-minded people
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Technology we use

  • Engineering
  • Product
  • People Operations
    • Apache GroovyLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • TerraformLanguages
    • ReactLibraries
    • Spring BootFrameworks
    • GrailsFrameworks
    • JenkinsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Snowplow AnalyticsAnalytics
    • FigmaDesign
    • SketchDesign
    • JIRAManagement
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • Greenhouse Collaboration
    • Workday Collaboration

Location

A former industrial zone, now a hip dining and nightlife hotspot. Rocket Travel is located right at the heart of Fulton Market easy access by the L.

An Insider's view of Rocket Travel

What are some social events your company does?

Every year, Rocket Travel puts on an annual company retreat. Last year, we went to Scottsdale, AZ where we got to spend time with our co-workers from all across the Globe! One of my favorite memories was participating in a team building event where we got to build dog houses and donate them to military families in need.

Emma

Senior Recruiter

What does your typical day look like?

In the morning, I set time aside to drink coffee & plan my day. Our team does a daily sync to discuss goals & where we need support. The majority of my time is spent creating and updating email journeys for our partners as well as for Rocket. I enjoy brainstorming creative ideas for future campaigns & ways to engage with our audiences!

Ebony

Email Marketing Associate

How does the company support your career growth?

Something that has marked my career path has been the ability to learn from such talented & empathetic women at different levels - my managers, team, and colleagues. They are all so passionate about what they do that it is contagious! Most recently, Rocket has supported the most significant change I've ever imagined; relocating across the globe.

Andrea

Director of Strategic Partnerships (APAC/MEA)

How do you make yourself accessible to the rest of the team?

Everything from virtual hangouts to wellness check-ins have worked well, but don't necessarily replace the innovation and collaboration from "random office chats." Making it a habit to hop on a videocall or chat conversation with someone you haven't spoken to in a while can help alleviate some of that pain.

Simon

Chief Product Officer

How does your team reward individual success?

Rocket regularly refines our people processes to ensure team members have opportunities to be recognized for their contributions & build a fulfilling career here. We provide transparency around career paths and compensation. We also facilitate a performance management process, which incorporates 360 feedback, to promote professional growth!

Amy

VP of People Operations

What are Rocket Travel Perks + Benefits

Culture
Partners with nonprofits
Rocket Travel offers a charity match credit after 1 year of service to donate to your favorite non-profit of choice
Open door policy
Team based strategic planning
Pair programming
Open office floor plan
Employee-led culture committees
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Vacation credits • Flexible work schedules • Competitive salary and bonus structure • Monthly cell-phone stipend • Stocked kitchen, keg and fridge • Work with intrinsically motivated folks with a track record for building new businesses from scratch • Frequent professional development opportunities, happy hours, live-band karaoke, Smash Brothers competitions, and ping-pong tournaments.

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