Manager, Marketing Strategy & Operations (Chicago, IL)

| Chicago
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Are you ready to make an impact?

West Monroe is currently seeking a talented Manager to join our Marketing Strategy & Operations team within our Customer Solutions practice. The Manager will be responsible for leading project teams and developing customer-centric strategies for our clients to Be Digital in the areas of marketing strategy and operations. We help our clients to increase customer acquisition and engagement, revenue growth, and marketing efficiency and effectiveness.


​Client Delivery

  • Lead client engagements and workstreams related to marketing strategy, process optimization, operating model, marketing analytics, and technology enablement to achieve client's desired business outcomes
  • Develop data driven, customer-centric strategies, use cases, business cases, roadmaps, and recommendations that deliver business value and support client marketing transformations
  • Mentor and manage project delivery teams for successful delivery and client satisfaction
  • Manage client relationships to determine business and functional requirements
  • Demonstrate strong analytical skills, attention to detail, and thorough understanding of how to interpret client business needs and the translation of those needs into strategic recommendations, actionable initiatives and roadmaps, and operational and technology requirements
  • Facilitate effective change management programs within the client organization

People and Practice Development

  • Be a leader and role-model for growing and developing the Marketing Strategy team within the Customer Solutions practice
  • Develop and enhance West Monroe’s methodologies and approaches to client delivery and provide thought leadership for marketing strategy and operations
  • Advise, mentor, and develop consultants and actively participate in the performance management process
  • Participate actively in the recruiting process to grow the Marketing Strategy team

Business Development

  • Participate in business development with prospective clients including pre-sales, proposals, negotiating and project planning
  • Create work plans, pricing estimates, and risk assessments for prospective clients
  • Participate in key client relationships and growing those accounts within Customer Solutions practice and cross selling to other areas within West Monroe


  • 7+ years of experience working for a consulting firm, agency, or as a Marketing Strategy or Operations leader in industry
  • Executive presence, collaborative working style, and strong communication skills for interacting with client managers, directors, VPs, CMOs and CXOs
  • Industry marketing and management consulting abilities in marketing front office (e.g., marketing effectiveness, channel design & customer engagement, marketing analytics, marketing operations, and marketing technology)
  • Knowledge of marketing operations and technologies overall marketing process
  • Prior experience in defining and driving improvements in marketing strategy, marketing operations, and marketing technology
  • Prior experience with customer engagement strategy across web, mobile, social, traditional, and physical channels
  • Prior experience with marketing content and digital asset management solutions
  • Prior experience with marketing analytics, reporting, and dashboards
  • Ability to work well with people including project stakeholders and project team members
  • Ability to travel to client-site 30-50% 
  • Candidates must be eligible to work in the United States without limitation

Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here.  Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.

LocationSalary Range
Seattle or Washington DC$154,000 - 171,000
Los Angeles$161,000 - 179,000
New York City or San Francisco$168,000 - 187,000
All other locations$146,000 - 163,000


West Monroe is a digital services firm that partners with companies in transformative industries to deliver quantifiable financial value. We believe that digital is a mindset and it’s something companies become, not something they do. We bring together diverse, multidisciplinary teams that use their expertise to develop and execute new ideas and ways of working.  

At West Monroe, we invest in our people and care in a big way. We are growing the next generation of leaders who lead with inclusion, enabling us to address our clients’ most complex challenges. If you’re looking for a place where you’ll feel supported, our team will help you grow. We believe that growth breeds opportunity for all. And know that when we come together, we can do what's never been done. 

Our fast-paced culture and collaborative teams bring the energy and expertise needed to make an impact and deliver beyond expectations. If you are ready to set big goals with us, join us on our journey of building what matters for our clients, our people, and our communities. 

West Monroe is an Equal Employment Opportunity Employer  
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit 

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.  

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases


Chicago is our headquarters, our largest office, and where it all started. Located in the Loop, you’ll find representation across all practices and industries. As our first office, Chicago remains one of the firm’s main hubs for technology and innovation, relying on top talent from the area.

An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.


Director, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.


Senior Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Chiefs Program allows any employee to create a CXO (Chief “Something” Officer) role that is outside of their daily client service role such as Chief Outdoor Officer or Chief Snack Officer.
Open door policy
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
West Monroe has six ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, and Women's Leadership Network.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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