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Marketing Manager - Customer Advocacy

| Chicago

Sertifi is the leader in Frictionless Business, with innovative solutions for modernizing the last mile of the sales process. Sertifi offers the fastest and most secure way to close business, from eSignatures to online payment capture. Thousands of companies around the world trust Sertifi to close more deals faster, recognize revenue quickly, enhance security and compliance, and go completely paperless.

We are looking for a Marketing Manager - Customer Advocacy with the desire to build programs and strengthen relationships with our existing client base. You will utilize your experience to determine what customer engagement looks like at Sertifi and find ways to quantify your efforts. This role offers the opportunity to take the lead on various marketing programs, offer your opinion, and make a true impact within our organization. This position reports to our Director of Marketing, in our downtown Chicago office. 

Challenges You’ll Tackle 

  • Lead the engagement efforts with our existing clients to drive renewals and ultimately grow revenue 
  • Develop advocacy programs to strengthen the connection between customers and our brand 
  • Deepen relationships with key clients by developing a Customer Advisory Board, and effectively utilize the information in supporting product and sales programs 
  • Collaborate with Customer Success and Content teams to identify and market Sertifi’s offerings for upsell opportunities
  • Implement tracking/metrics to track the ROI of your programs 
  • Identify opportunities to further engage with our clients through targeted marketing efforts 
  • Manage marketing programs through Pardot, working closely with the Marketing team on content and delivery of program 

What You’ll Need to Succeed 

  • 5+ years of B2B Marketing experience, preferably within a SaaS organization 
  • 1+ years specifically working within B2B Customer Marketing, building advocacy programs 
  • Must exude professionalism to build trust and effectively communicate with C-level executives
  • Prior experience tracking ROI of marketing programs 
  • Detail-oriented with exceptional organizational skills; you can execute multiple programs simultaneously while still focusing on the strategic direction of Customer Marketing
  • Have good judgement, work well under pressure, and execute on tight deadlines
  • Bachelor’s degree in Marketing preferred 

What’s in it for you: 

You will work in a collaborative office environment that welcomes new ideas and allows you to make an immediate impact on the team. Additionally, we offer great benefits such as: competitive salary, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program, casual work environment, weekly team lunches, company outings, and a convenient River North location close to public transit.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • SqlLanguages
    • AzureLanguages
    • ASP.NETFrameworks
    • ASP.NET CoreFrameworks
    • AngularFrameworks
    • Microsoft SQL ServerDatabases
    • Azure Cosmos DBDatabases
    • BalsamiqDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

350 North LaSalle, Chicago, IL 60654

An Insider's view of Sertifi

What does your typical day look like?

After getting some coffee and catching up on emails, I’ll typically have a few clients that need onboarding help! This consists of me discussing their workflows and what action is needed for them to be live using Sertifi. If we’re not discussing set up, I’m either training a team on how to use the system, or creating web portals for new clients!

Kyle

Customer Success Manager

What are Sertifi Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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