Role Summary

The technical writer provides product documentation to assist both internal and external users.

Essential Duties

• Work with product managers, software developers, quality assurance, and support to understand new features and functions of our software application.
• Create external documentation for customers.
• Create internal documents for support and consulting teams.

Required Qualifications

• Experience in a technical software product environment.
• Experience writing task-based procedures.
• Familiarity with the Agile software development cycle and version control.
• A Bachelor’s Degree is required, Master’s or graduate program preferred.
• The ability to translate technical concepts into written language that is easily understood by both technical and non-technical audiences.
• A minimum of 3-5 years working with Product and Engineering in an Agile environment
• Effective verbal and written communication skills.
• Effective research skills.
• Attention to detail.
• Experience managing multiple deadlines in fast-paced environments with changing priorities.
• The ability to learn new processes, products, and tools.

Preferred Qualifications

• Experience with Automotive Marketing or Service products a plus
• Experience with developer tools, especially TFS, is a plus.
• Experience with dealership management systems is a plus.
• The ability to organize and complete assignments using standards for order, clarity, conciseness, style, and terminology.
• Experience standardizing materials prepared by others.
• Experience analyzing product changes to determine what documentation needs to be created or revised.
• Experience developing and maintaining constructive, cooperative relationships with coworkers.
• Experience using project management software like Version One to prioritize, organize, and manage assigned work.
• Experience communicating with people inside and outside of an organization.