Marketing Operations Manager, Database

| Remote | Hybrid
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This is a great opportunity to join FourKites, an innovative software company trusted by more than 600 of the world’s most recognized brands to manage and optimize their supply chains. 

FourKites is experiencing incredible growth through the delivery of an amazing product in high demand, supported by world-class sales and marketing's teams. This position will help scale our marketing efforts by managing and optimizing our data systems and lead management system, in partnership with our Sales Ops and Sales/SDR teams.This requires a dynamic and detail-oriented marketer who can learn quickly, drive projects, and communicate effectively and efficiently.

As a Marketing Operations Manager, Database at FourKites, you will also learn from and work with fellow Marketing Operations team members to help create scalable processes that ensure best practices in lead generation, lead routing, funnel management, and revenue attribution. This will also include opportunities to plan & implement new marketing technology to help grow the business.

In this role you will:

  • Grow the marketing database through targeted list builds, lead generation and contact acquisition strategies that align with target audience segments
  • Monitor, maintain, and improve lead data quality within the marketing database
  • Run data cleanliness initiatives and align with sales operations on data management strategies
  • Support the ABM Marketing initiatives by maintaining account lists and the data fidelity within them
  • Build and optimize operational programs for demand campaigns, such as content syndication, chat bot, paid advertising, and more
  • Support Email Marketing on programmatic builds, overall email architecture, and project management
  • Create and analyze reports on marketing and sales effectiveness, and business impact, making recommendations on areas for optimization and alignment
  • Support new marketing technology scoping and implementation to grow and optimize the marketing funnel
  • Communicate with the broader team of marketers and sales reps about updates, issues, and more in a timely and clear manner
  • Be a resource and advisor on martech and operations best practices

Qualifications & Requirements:

  • 3-5 years of hands-on experience in B2B marketing operations
  • 2-3 years of hands-on Marketo experience, Marketo certification a plus
  • 2+ years of hands-on SFDC (Salesforce) experience
  • Experience in campaign creation, lead management and/or working with sales team
  • Proficient in HTML/CSS
  • Proficient in Excel and/or Google Sheets
  • Comfortable with tools such as Drift, Clearbit (or other enrichment tools), DemandBase, Salesloft, GoToWebinar, etc.
  • A high degree of initiative, self-motivation, and resourcefulness
  • Proven track record in a fast-paced environment and organizational skills to manage multiple projects.
  • Deep curiosity, empathy, and drive to get things done in a collaborative team environment

About FourKites

FourKites® is a leading global supply chain visibility platform, extending visibility beyond transportation into yards, warehouses, stores and beyond. Tracking more than 2 million shipments daily across road, rail, ocean, air, parcel and courier, and reaching 176 countries, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 600 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AzureFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

110 North Upper Wacker Drive, Chicago, IL 60606

An Insider's view of FourKites

How does your team reward individual success?

We find that getting to know what motivates a team member allows us to give more valuable and appreciated rewards and recognition. It could be a team meeting shout out for a job well done, a gift card through our wish list program, an exciting new project that allows the employee to work with new teams or departments or even a spot bonus.

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

I had the privilege of being involved in the development of Appointment Manager and providing feedback when it was just a "simple" calendar designed to assist our customers in organizing appointments based on real-time ETAs. The utilization of this tool yields significant time savings, making it an undeniable favorite of mine.

Kayla

Customer Enablement Manager

How has your career grown since starting at the company?

From day one, I have been encouraged to explore my professional interests. I had only been an individual contributor in previous roles but was interested in people management – here, I have had the opportunity to grow into a manager role and the company has sponsored my participation in leadership programs to support my professional development.

Helen

Manager of Professional Services

How do you empower your team to be more creative?

The design team goes beyond being creative. We are strategic thinkers who execute scalable and sustainable product user experiences for our customers. Empathy is at the core of our design and more importantly, the entire FourKites company. I always encourage my team to think through our customer's lens in order to be the most impactful.

James

VP of Global User Experience

What are FourKites Perks + Benefits

FourKites Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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