Role and Responsibilities

• Provides thought leadership to deliver creative and efficient technical solutions. 
• Leads the development of strategic plans for projects of high business complexity
• Works with architects to design business solutions by applying the right technology.
• Works with Architects to transform business and client requirements into solutions design.
• Oversees client/customer/vendor relations to ensure that service expectations are met or exceeded.
• Understands client’s loyalty framework (Unified Customer Database, use of attributes, lists, tables, etc.) and how to leverage them to create the most efficient campaigns as possible.
• Proposes and implements new processes to address errors, inefficiencies, or stay current with industry best practices.
• Assists in establishing, enabling, and improving software development methodologies, procedures and policies.
• Coaches and mentors individuals on the project teams and provides feedback on performance to their leaders.
• Performs other duties as assigned

Preferred Qualifications

• Bachelor's or master's degree in computer science, information technology, engineering, business administration or related field.
• Deep understanding of Salesforce Marketing Cloud, and understands the capabilities of key marketing technologies and can quickly assess the applicability of commercial Salesforce technology. 
• Ability to research, learn and provide insights & opinions on additional MarTech solutions.
• Ability to discover and understand customer use cases, and provide guidance on relevant technology to enable future client goals.
• Has foundational experience playing a contributing role in full cycle software delivery as a business analyst, developer or quality expert (previous development experience preferred).Understands, can participate in and lead solutions design.
• Strong project management, leadership, and organization skills.
• Microsoft Office including Word, Excel, Visio, Project, PowerPoint and Outlook.
• Candidate must be thorough and detail-oriented.
• Able to work on multiple priorities in a deadline-driven environment.
• Must be able to remain calm in pressure situations and adapt quickly to change.
• Must have the ability to work independently and with minimal supervision.
• 3 – 5 years leading the project delivery of complex enterprise application systems, distributed applications, digital marketing systems, web applications or system integration solutions.
• 3 – 5 years project leadership in a deadline-driven environment.
• 2 – 3 years working with technology and business clients.
• System and/or Business Analysis experience preferred.