Company Description

The NielsenIQ BASES team is the worldwide leader in analyzing and consulting on new consumer products and we are at the core of our clients’ new product launch strategies. We work with clients at all stages of new product development, from early-stage ideation to optimizing communication and positioning, package design, and predicting and growing in-market sales.

A Panel Relations Specialist performs a wide variety of tasks with the goal of providing exceptional customer service to our research panel members.

Job Description

• Respond to the comments received by our global panel members via our ticketing platform

• Track inquires by type of concern and method of communication

• Create and modify standard responses based on program policies to ensure responses are uniform

• Basic helpdesk support/troubleshooting with panelists experiencing difficulties (we’ve introduced mobile applications and exciting new technologies into our panelist experience!)

• Identify and follow-up on issues regarding feedback of panel members

• Identify survey quality and technical issues and alert appropriate internal departments

• Provide guidance regarding best solutions in correcting survey quality and incentive related issues

• Track quality and technical survey issues

• Process panelists wishing to unsubscribe in accordance with Site Terms and Conditions

• Relay panelist’s suggestions to management

• Keep process documentation up to date

Qualifications

• Strong interpersonal and creative problem solving skills

• Excellent verbal and written communication skills

• Ability to work independently and as part of a team

• Basic business background and familiarity with Best Practices

• Some technical aptitude (we support Mobile and stay on the cutting edge of technology)

• Time management and efficiency are key

• Proficiency in Google

• Bi-lingual or multi-lingual is a plus (French, German, and/or Italian)

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.