Grainger
North America's leading B2B supplier of maintenance, repair and operating supplies and related services.
Chicago, IL

Process Improvement Sr Analyst

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Marketing Operations Sr. Analyst

Primary Function:

Drive overall Marketing department efficiency by delivering regular insights on operational performance and by leading a diverse range of business process improvement projects. Bring critical left-brain thinking into a right-brain dominant department. Build and leverage relationships with Marketing People Leaders to identify areas for improvement. Partner with other Marketing Operations roles, and then lead projects to optimize the data, processes, and systems to make the Marketing engine as efficient as possible. Define, scope, and lead the development of operational analytics and process development across 100+ associates in a wide variety of marketing related roles and across a significant number of systems (Aprimo, SharePoint, Step, Adobe, and various other marketing tools).

Principal Job Duties & Responsibilities:

  • Define, scope, and lead the development of an analytical toolbox that focuses on key operational measures such as project on-time delivery, process cycle time & efficiency, capacity management, and allocation of resources vs. key business initiatives.
  • Data mine, structure, and standardize information in order to establish operational controls and proactively identify key areas of opportunities. Partner directly with ES to create new operational data sources within Teradata
  • Lead process improvement initiatives by relying on formal process improvement methodologies like DMAIC & DMEDI. Regularly lead a team of subject matter experts to address root causes of the pain and deliver sustainable solutions
  • Drive the expansion of self-service analytics, particularly Tableau data visualizations, in order to better equip and inform our People Leaders of their operational performance
  • Engage monthly with leadership to drive operational insights, discuss recent trends, identify root causes of under-performance, and understand key contributors towards success. Build strong working relationships with each of the Marketing People Leaders. Translate the pain points they identify into opportunities for process improvement and development of new analytics tools.
  • Provide operational consultation to Marketing leadership. Establish a deep understanding of the available data sources in order to quickly answer their queries and inform their decisions.
  • Partner with Marketing Systems team to help optimize marketing tools and marketing processes. 
  • Create and maintain a key marketing process resource center. Make operational data, business processes, and existing tools accessible and sustainable so they become engrained across the Marketing department.

Preferred Education & Experience:

General

  • BA/BS degree or equivalent preferred
  • 5-7 hands on experience analyzing business performance at a macro and micro level
  • BA in a business analytics focused field such as accounting, finance, or economics. MBA preferred.
  • Lean Six Sigma Black Belt certification preferred

Process Improvement

  • You are formally trained in defined process improvement methodologies and tools, and you have successfully led multiple process improvement projects.
  • You have experience applying process improvement tools such as Value Stream Mapping, Process Mapping, SIPOC, AHP, Pugh Matrix, Process Efficiency, Cause and Effect diagrams, Benefit & Effort matrices, Control Charts, and Pareto Charts
  • You are a good communicator, a proven problem solver, and a critical thinker
  • You are a collaborator and a consensus builder
  • You have the ability to persuade, influence, & lead others in an environment where you do not have formal authority.
  • You adapt and understand technology, systems, and processes quickly

Analytics

  • You are a data-viz wiz. You bring a passion for visually communicating complex findings to make them more consumable to a non-analytics audience.
  • You are an expert in designing analysis through tools such as Tableau, Excel, Access, PowerPivot, and Business Objects.
  • You can create scalable approaches which extract key insights from data sets that may not be readily available in a standard reporting environment
  • You have experience in using analytic tools such as regression models, ANOVA, hypothesis testing, measurement systems analysis

Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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What are Grainger Perks + Benefits

Grainger Benefits Overview

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our benefits provide a wide range of programs and resources for nearly every aspect of the full life you and your family lead – supporting your life today and in the future.

Some benefits are provided automatically, while others are offered at reduced group rates. Whatever you need, you’ve got this because you’ve got Grainger. Visit GraingerTotalRewards.com for a complete picture.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Team members connect in, African American, Asian-Pacific Islander, Disability, Equality Alliance, Generational, Latino, Veterans and Women's Business Resource Groups.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Team members can contribute up to 75% of pay up IRS limits on a pre- or post-tax basis. Your contributions are always 100% vested.
401(K) matching
Grainger automatically contributes 6% of your eligible pay into your retirement savings plan account each pay period. This contribution is always 100% vested.
Employee stock purchase plan
You are eligible to participate in Grainger's ESPP once you have completed at least 90 days of service and are regular full-time or regular part-time, scheduled to work at least 20 hours a week.
Performance bonus
Charitable contribution matching
For every $1 a team member donates to charity, Grainger amplifies that impact with a $3 matched donation.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Grainger supports team members and their families who are in the process of adopting by reimbursing up to $6,000 per adoption for eligible expenses.
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Beverages and coffee on demand in our downtown locations.
Onsite office parking
We offer employees discounted parking rates at our Chicago office locations.
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Our tuition reimbursement plan covers the first $5,250 per year towards a degree program. Amounts that exceed $5,250 are reimbursed at 50% and there is no program maximum.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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