Upwork
Upwork is the world’s largest work marketplace connecting businesses with independent talent.
Chicago, IL
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Product Marketing Manager at Upwork

Upwork
| Chicago
Sorry, this job was removed at 11:46 a.m. (CST) on Saturday, March 7, 2020
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Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic and social opportunities worldwide. Every year, almost $2 billion of work is done through Upwork by skilled professionals who prefer the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? That’s the future of work. Come help us build it.

As a Product Marketing Manager, you’ll join a small but mighty team with access to key leaders and areas of the business. You’ll collaborate with teams across the organization to launch meaningful products and initiatives while ensuring we deliver a consistent, customer-centered experience. We’re looking for a customer advocate who thinks deeply about how to improve customer experiences and enjoys working with diverse partners to execute complex projects. If you are hungry to define and own product marketing strategy for key initiatives and products in a cross-functional, high-impact role, then this job is for you.

Your Responsibilities:
  • Develop deep expertise and insights about our customers through analysis and research and use this to craft product strategy
  • Own the positioning, packaging, and go-to-market execution of new product lines, new product features, and strategic initiatives
  • Be a strategic partner to the sales organization, helping define and communicate our value proposition and competitive positioning to target customer segments
  • Work with colleagues across product, design, customer support, community, sales, and marketing to drive consistent user experience and communication
  • Be a thought partner to teams conducting acquisition, activation, and reactivation tests and programs
  • Develop and oversee messaging to support product launches and initiatives (e.g., blog posts, emails, FAQs, in-product copy
  • Lead and influence others to make customer-centered, data backed decisions
What it takes to catch our eye:
  • 4+ years of relevant cross-functional, customer-centric experience in product marketing, business strategy, or general management
  • Proven success at collaborating with and influencing cross-functional partners
  • Stellar written and verbal communication skills 
How to really knock our socks off:
  • Background in b2b marketing and experience partnering with a sales team
  • Ability to handle large and complex projects where you get everything from the big picture to the details right
  • Experience in problem framing, problem solving, and implementing strategic business recommendations
  • Experience conducting user research, including qualitative interviews and developing and fielding quantitative surveys
  • Upbeat, can-do attitude to take on whatever challenge is thrown your way
Come change how the world works.
 
At Upwork you’ll help shape the future of work. From our offices in San Francisco, Santa Clara and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.
 
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 
 #LI-MO1
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Product Marketing Manager
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Where we are

Our office is located in Chicago's West Loop. We are close to public transportation and restaurants galore.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • Vue JSFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AWS RedshiftDatabases
    • PrestoDatabases
Anna Ninan
Senior Director, Trust and Safety Product
Community Impact
Leading the charge of inclusive work
Aside from her role as senior director for trust and safety product, Ninan leads the Upwork Foundation. To make sure the future of work is inclusive, the foundation gives grants to high-performing nonprofits, empowers employees to volunteer in their communities and helps leverage Upwork’s product for social impact.
The intention of the Upwork Foundation from the very beginning was to weave social impact into the DNA of the company.
Matt Strozak
Senior Director, Product Management
Always Connected
Working together in a remote setting
Strozak once thought that the only way for teams to get quality work accomplished at a product and engineering company like Upwork was to work in the same location. But that thinking has since evolved. Even before the pandemic, Strozak said Upwork had team members working and collaborating in more than 800 cities worldwide. Since embracing a remote-first model, Upwork hasn’t missed a beat, Strozak said.
Remote is part of our identity. We work with talent all over the world, so we were prepared for the transition.
Maida Kasper
Director of Product Management, Acquisition and Onboarding
Professional Growth
Rising up through mentorship and growth opportunities
“Forget about the promotion, and focus on solving customer problems.” That’s a piece of advice Kasper once received from an Upwork mentor, and by focusing on solving challenges, she's also been promoted in her five-plus years at the company, going from a strategic solutions manager for the enterprise group to the director of product management for the acquisition and onboarding teams.
I have mentors whether they realize it or not, and I myself mentor others. Upwork promotes a culture that allows one to find mentorship fulfilling.
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What are Upwork Perks + Benefits

Upwork Benefits Overview

Upwork proudly offers a comprehensive set of benefits to ensure employees are able to bring their whole selves to work. To allow for that, we aim to deliver world-class offerings and perks that cover your medical, dental, vision, emotional and family well-being. If you are an active, regular, full-time employee working a minimum of 20 hours per week you are eligible for all lines of coverage.

Culture
Volunteer in local community
In addition to company organized opportunities, we offer paid time off for volunteering at your favorite local organizations.
Partners with Nonprofits
The Upwork Foundation is Upwork's social impact arm–our goal is to make sure the future of work is inclusive, especially for communities at risk of being left behind by changing technology.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Our employee resource groups include Up & Out (LGBTQ), Women at Upwork, Black Initiative Network, Que Tal (Latinx), Upwork Veterans, Upwork Family and Asian Professionals for Excellence.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Upwork provides an annual HSA contribution. You may also contribute pre-tax dollars to a Health Care FSA and Dependent Care FSA account.
Disability Insurance
Upwork offers both short term disability (STD) and long term disability(LTD) insurance.
Dental Benefits
Upwork provides your dental coverage through MetLife with a PPO plan offering.
Vision Benefits
VSP Vision offers a broad array of services for employees at Upwork.
Health Insurance Benefits
We offer Anthem Blue Cross PPO and HSA plans and you may choose the best plan for you and your family.
Life Insurance
Life Insurance coverage of 2X up to $300,000. Employees can also purchase coverage for a Spouse/DP and child(ren).
Pet Insurance
Nationwide Pet Insurance now provides coverage to all pets within your life!
Wellness Programs
Upwork offers an on demand mental health platform, Ginger.IO, along with a parenting support tool, Cleo.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Upwork offers a traditional pre-tax 401(K) along with an after-tax Roth IRA option.
401(K) Matching
Upwork matches 50% of every dollar contributed by employees into their 401(k) up to $5,000 per year. Employers match is fully vested after 1 year of service.
Company Equity
Upwork offers equity as part of our standard compensation package.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Upwork offers dependent care flexible spending accounts. In addition, we offer a $100 monthly credit from Trusted for backup and emergency child care services.
Generous Parental Leave
Upwork provides employees time to bond with their newborn and family. We offer up to 12 weeks of fully Paid Parental Leave.
Remote Work Program
Upwork encourages a healthy work-life balance. For your convenience we allow you to work from home on Wednesdays.
Family Medical Leave
For eligible employees, FMLA provides up to 12 weeks of unpaid leave for any circumstances regarding your personal health condition or to take care of a family member.
Adoption Assistance
Upwork will reimburse up to $3,000 for eligible fertility or adoption related expenses per plan year.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Upwork provides an Unlimited Time Off policy to further enhance our culture of trust and empowerment.
Generous PTO
Paid Volunteer Time
The Upwork Foundation has asked that 1% of employees time be used for giving back to the community and volunteering.
Paid Holidays
Upwork offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
We offer a variety of Beer and Wine.
Casual Dress
Commuter Benefits
You can elect up to max of $260 pre-tax for transit and parking. Upwork will match 50% of your pretax contributions each month.
Company Outings
Free Daily Meals
Upwork provides lunch on a daily basis from local Chicago restaurants.
Game Room
Stocked Kitchen
Upwork has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Fitness Subsidies
We reimburse employees up to $50 per month for fitness related expenses. We have a corporate partnership with 24 Hour Fitness, but you can apply to your preferred gym or approved wellness expense.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Diversity, Inclusion and Belonging is critical to the success of our business and our ability to further our mission of creating economic opportunities so people have better lives.
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
View full list of perks + benefits

An Insider's view of Upwork

What's something quirky about your company?

The best part of our company culture is our Work Online Wednesdays, it gives me a better understanding of the experiences many clients and freelancers have using Upwork to grow their business. It's also important to me that Upwork values championing the future of work by empowering its employees to work flexibly each week.

Maggie

Mid Market Account Executive

What's the biggest problem your team is solving?

The Enterprise team is solving for how organizations engage talent and how talent finds opportunity. In an "on-demand" economy, technology has changed the way we commute, lodge, and shop. The workforce is rapidly evolving and technology is fundamentally changing work now, too.

Mandela

Enterprise Account Executive

How has your career grown since starting at the company?

I started my professional life in HR and due to the shifting labor market, I saw an opportunity to be part of something special with Upwork. I took a leap into the unknown as the second sales rep in the Chicago office. Fast forward a year and a half later, I’ve been able to grow my career from sales rep to leading the first Mid-Market sales team.

Angela

Sales Manager

How do you make yourself accessible to the rest of the team?

Making myself available before and after working hours demonstrates commitment to seeing them grow and succeed. Casual sit downs over coffee outside the office to get to know individual contributors and managers on a more personal level allow me to further understand what drives and motivates them inside and outside of work.

Natalie

VP, Enterprise Solutions

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Upwork Careers in Chicago
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Human Resources Business Partner - Product Teams

Upwork
Chicago
14 hours ago
save job
+51
We are looking for a whip smart HR Business Partner to build a culture of engagement and drive business results by delivering measurable and sustained value-added solutions. As a consultative and trusted advisor to all levels of our management team, you will be the first point of contact on numerous day-to-day HR matters. Are you a champion of driving diversity, inclusiveness and belonging in the workplace? Do you have a passion for the people side of business and love helping people reach their potential? If you said yes to any of these, you can make a meaningful contribution in this role.

FP&A Manager, Business Partner

Upwork
Chicago
14 hours ago
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+51
Upwork is looking for a Finance Manager to join the team and have immediate impact and help make sound financial decisions. This position reports into the Director of FP&A and will be responsible for our finance business partnering. Your work will include but is not limited to owning the business partnering function, implementing and improving processes, driving strategic prioritization and return on investment analysis.

Senior Product Marketing Manager

Upwork
Remote
1 day ago
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+51
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is

Senior Product Analyst

Upwork
Remote
1 day ago
save job
+51
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is

Director of Talent Acquisition

Upwork
Remote
1 day ago
save job
+51
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is

Brand Manager, Experiential Brand Marketing

Upwork
Chicago
2 days ago
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+51
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is

Senior Program Manager, Trust & Safety Product

Upwork
Chicago
2 days ago
save job
+51
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is

Sales Coach - Enterprise Sales Account Management

Upwork
Chicago
5 days ago
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+51
As a Sales Coach, you will train and develop our Enterprise and Marketplace Account Managers. You would ensure our AM New Hires successfully ramp up and are prepared to meet quota and leading metrics. The Sales Coach will also help build a dynamic learning environment and enable the AM Team to be successful and productive on an ongoing basis. You will also make recommendations and conduct Training based upon organizational needs within our Account Manager (AM) Teams. This role will have the opportunity to contribute to building upon our Enterprise culture, Mission, Vision and Values. This is a critical role for the future success of the Upwork Sales Organization.

Business Development Representative

Upwork
Chicago
5 days ago
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+51
The Upwork Sales team brings our flexible workforce solutions to mid-market and large enterprises to help them adapt to the changing workforce. As a Business Development Representative, you will prospect for new business by phone and email, qualify existing leads, and book sales meetings for the Account Executive (AE) teams. You will work closely with a group of lead gen specialists, sales account executives, and marketers.

Marketplace Account Manager

Upwork
Chicago
5 days ago
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+51
The Upwork Sales team brings our on-demand talent platform and services medium and large businesses. As a Marketplace Account Manager, you will manage a portfolio of customers, develop new business from existing enterprise clients and actively seek expansion opportunities to grow overall client revenue. This is a quota-carrying role where you will make a visible impact within our growing organization. This is a true career opportunity with tremendous professional and financial upside.

Creative Director/ Executive Creative Director

Upwork
Chicago
1 week ago
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+51
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is

Finance Manager, Revenue

Upwork
Chicago
1 week ago
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+51
Upwork is looking for a Senior Financial Analyst to help make sound financial decisions. Work will include functional business partnering, modeling business scenarios, tracking performance measurements, guiding the company for strategic decision making, and other financial directives. We are looking for someone who is a highly motivated teammate, has excellent attention to detail, can work cross functionally in a team environment, as well as independently. This person will partner with individual department heads to understand historical and future revenue streams, including the company’s P&L forecasting and reporting processes.

Director, Product Marketing

Upwork
Chicago
1 week ago
save job
+51
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is

Head of Total Rewards

Upwork
Chicago
1 week ago
save job
+51
We're looking for an experienced and proven leader to join as our Head of Total Rewards. Reporting to our Chief People Officer, you will drive Upwork’s success by bringing your compensation and benefits expertise to our leadership team and help us scale. You will utilize and combine your prior public company experience, quantitative rigor, business mindset, and communication skills to understand Upwork’s  business priorities, oversee and evolve our internal HR processes and platforms, design optimal total rewards programs, and align with our performance management practices. You will be a trusted advisor to our C-suite, Leadership and Compensation Committee as well as manage the equity budget annually for the Board. The person in this role also maintains responsibility for all matters requiring the engagement of our Compensation Committee, including quarterly meetings, running all broad-based compensation programs for the Company, overseeing our benefits and immigration programs

Manager, Global Payment Operations

Upwork
Chicago
2 weeks ago
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+51
2+  years experience in ecommerce payments processing and knowledge of the payment card industry Strong logical thinking. Extraordinary customer service skills. Demonstrated experience in analysis and presentation of results in a clear and effective manner Excellent communication skills. Sound judgement and ability to recognize and deliver improvements to team operations. Exceptional analytical skills, including advanced knowledge of Excel, with the ability to generate insights and action plans from data. Desire to work in a fast-paced environment with the ability to multi-task and manage multiple projects / responsibilities.

Director, Diversity Change Management

Upwork
Chicago
3 weeks ago
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+51
Upwork’s Office of Diversity, Inclusion & Belonging (DIBs) was established in December 2019 and is already recognized as a best in class thought leader. As the Director, Diversity Change Management your focus will be on deploying our company-wide DIBs strategy at the group and team level. You will comb data and cultivate collaborations that enable leaders to translate their aspirations to actions in pursuit of diversity as an outcome. This is the right time and right place to leave your stamp on a healthy and dynamic company culture that has all the right ingredients to transform the future of work!