Retention Manager at Arrive

| Chicago
Sorry, this job was removed at 6:00 a.m. (CST) on Thursday, September 2, 2021
Find out who's hiring in Chicago.
See all Marketing jobs in Chicago
The Arrive Marketing team is excited to be scaling and wants people who are craving an opportunity for big impact with other passionate marketers. We are looking to add a Retention Marketing Manager – who will focus on maximizing repeat bookings, repeat rates, and LTV for our consumer brands (ParkWhiz and BestParking) and partners. Reporting to the Marketing Director, the successful candidate will ensure our overall retention strategy works across all applicable digital touchpoints including email, push, and in-app messaging. This hire will help kickstart reengagement to parkers after the impact of COVID while also helping shape the structure of the marketing team and function. 
#LI-Remote

What you'll do

  • Manage cross platform engagement strategy that drives retention and repeat purchase growth for our consumer brands email, push, in-app, and social channels
  • Have a crucial hand in developing an industry best-in-class loyalty program
  • Own and manage the consumer database - working with Analytics team on reporting and analysis - embracing data in decision making
  • Collaborate with creative team to develop engaging and personalized messaging for hyper local content
  • Lead day-to-day retention efforts - establishing clear strategy and KPIs for consumer retention that align to company goals
  • Execute and optimize CRM programs while determining paths to grow the team in other areas of acquisition with rest of marketing team to formulate 
  • Manage relationship with CRM development agency in development and execution of email marketing, push, and in-app campaigns
  • Have a hand in user research to continually improve the customer lifecycle through messaging, targeting, and incentives

What you bring to the table:

  • Proven experience managing an email marketing retention program and referral tools like Braze, Mailchimp, SaaSquatch, etc.
  • Passion for digging deep into data to uncover hidden opportunities
  • Knowledge on how to reconcile the art and science of retention programs
  • The ability to implement and execute email marketing strategy
  • Experience with mobile app marketing including push notifications, in app messaging, loyalty, etc. for consumer ecommerce brands - ideally in hyper-growth mode
  • Analytics and reporting capabilities with Looker, Tableau (or similar visualization tools) coupled with an understanding of Google Analytics to tie acquisition and CRM together in a seamless customer experience
  • Ability to forecast and track against goals and budgets 
  • Desire to take ownership and drive change - you aren’t comfortable with the status quo

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We’re in the West Loop, one block from Union Station and three blocks from Ogilvie. We’re easily accessible from the CTA and the Kennedy Expressway.

An Insider's view of Arrive

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at Arrive. With flexible PTO and work-from-home policies we strive to create an environment that produces an equitable experience.

James Lewis

VP, People

What projects are you most excited about?

We know from our best users that they want to book in-app, they want it to be as seamless as possible & they want to be in control. I'm excited about the work we're doing on voice interactions & enhancements within the app. We know it's about the destination, and we want to remove the hassles in getting there.

Elizabeth Lindemulder

Vice President of Product

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at ParkWhiz, evident in the promotions of 11 Ops members within five areas of the company over the past year.

Ryan Kern

Director of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty

Chief Operating Officer

What’s the vibe like in the office?

Our culture is open and flexible and allows for folks with common interests to take breaks to chat and share. There are people from across all departments and levels jumping in on the fun. It's that sort of thing that makes the downtime enjoyable but the business better as well, b/c we build great relationships with our colleagues.

Cora Majewski

Partner & Local Marketing Manager

What are Arrive Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Arrive employees are welcome to contribute the maximum yearly amount allowed by the IRS.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies

Additional Perks + Benefits

Stock Options • Flexible Spending Account • Long/Short Term Disability - employer paid • Life Insurance - employer paid • Secure Indoor bike parking • Discounted gym membership • Kitchen stocked full of snacks and beverages • Beer fridge • Discounted ParkWhiz parking (of course!)

More Jobs at Arrive10 open jobs
All Jobs
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Sales
Design + UX
new
Remote
Sales
new
Chicago
Marketing
new
Chicago
HR + Recruiting
new
Chicago
Developer
new
Remote
Developer
new
Remote
Marketing
new
Chicago
Developer
new
Remote
Operations
new
Remote