Senior Account Director

| Chicago

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies. We've partnered with brands like 3M, Sanofi, Azek, Chamberlain, Grant Thornton, Six Flags, Johnson Controls, Aon, B&H, and Abbott, just to name a few. Rightpoint has 500 employees across 10 offices. Check out our Sizzle Reel showcasing some of our latest work here. For more information, visit rightpoint.com and connect with us on LinkedIn, Twitter, Facebook and Instagram.


Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we're searching for passionate, talented people to join the Rightpoint team.


What You'll Do

As a Senior Account Director at Rightpoint, your primary responsibilities will be to manage and grow a portfolio of strategic accounts, establishing yourself as a trusted client partner to drive complex digital transformation efforts for your clients.

In this role, you will be responsible for directing the organic growth strategy across a strategic account portfolio ($4-7MM). This includes vision setting, annual account planning, identification of key growth opportunities, proactive client value creation and overall financial health of accounts within your portfolio. You are expected to be able to demonstrate progressive growth in business, marketing and technology strategy to drive portfolio performance.

Responsibilities
  • Exhibit client business expertise, including a deep understanding of category/industry knowledge, business goals and growth opportunities
  • Effectively lead annual planning process to deliver strategic thought leadership and innovative solutions that drive ROI
  • Demonstrate an innate curiosity and an innovative, intrapreneurial spirit, with the ability to drive new opportunities with minimal structure
  • Identify, pursue and convert new business opportunities for Rightpoint within your account portfolio
  • Ability to connect consumer/customer insights, digital behavior and business objectives/needs to influence customer experience strategy and implementation
  • Partner with SMEs to author strategy for new business pitches and proposals
  • Serve as a trusted partner for clients, developing deep, senior level relationships and providing proactive client value
  • Work closely with C-level executives, constructively challenging a client's thinking to deliver game-changing customer experience transformation
  • Effectively collaborate with Operations, Solution leads, and National Practice leads to ensure high quality project work delivery to drive account profitability.
  • Work closely with Project Management team to ensure work is delivered on strategy, on time, and on budget with a high degree of customer satisfaction
  • Regularly communicate portfolio performance to senior management, including client successes and issues, market opportunities, changing conditions, and any other factors influencing health of the portfolio
  • Mentor and coach project team members, providing a supportive work environment based on open communication, trust and regular performance reviews
  • Act as the Rightpoint "brand steward", serving as a role model for the organization and representing Rightpoint's core values when collaborating internally, with clients or with partner agencies

Requirements


  • Minimum 10-12 years of relevant marketing and technology agency/consulting experience and building exceptionally strong client relationships
  • Bachelor's degree or commensurate experience
  • Strong experience working with cross functional teams consisting of Creative, Experience Design and technology practice groups
  • Excellent verbal and written communication skills
  • Experience in overseeing multiple projects and campaigns concurrently with minimal guidance

Who We Are

Intrapreneurship is defined as creating from within, starting something from nothing. And it is at the heart of the people at Rightpoint. We are a values-led organization driven by innovation, rooted in technology and relentlessly curious. We're a start-up at heart and we're able to move quickly to build unique, innovative customer experiences that evolve the way our clients do business. 

Humble Brag

  • Top Workplace Awards: Chicago Tribune – 5 Years!, Dallas Business Journal, Chicago Timmy Awards, and Crain's Business Detroit
  • Crain's Chicago Fast Fifty of "Fastest Growing Companies," 4 Years!
  • Best Charitable Organization/Non-Profit Website – Webby Awards
  • Top Partners with Microsoft, Sitecore, and EpiServer
  • Google Developers Certified Agency – 4 years running!
  •  

Benefits and Perks at Rightpoint

  • Flexible PTO
  • Casual and open office environment
  • Flexible Work Schedule
  • Great insurance coverage and flexible spending accounts
  • 401k with Company Matching
  • Weekly Snack/Drink delivery
  • Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.
  • Bi-Weekly Catered Lunches
  • Continuous Training, Certifications, and Learning Opportunities 

Our Commitment to You

No matter who you are, where you come from, who you love, what you believe, or what you geek out about, we bring people together to make great work. That's what makes us Rightpoint!


EEO Statement

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • SitecoreLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • SitecoreCMS
    • EpiServerCMS
    • Microsoft DynamicsCRM
    • SalesforceCRM

Location

We’re located in the Loop, across the street from the Lyric Opera House and the Chicago River and just steps from the L and both Metra stations.

What are Rightpoint Perks + Benefits

Rightpoint Benefits Overview

Flexible PTO

Casual and open office environment

Flexible Work Schedule

Great insurance coverage and flexible spending accounts

401k with Company Matching

Weekly Snack/Drink delivery

Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

Bi-Weekly Catered Lunches

Continuous Training, Certifications, and Learning Opportunities 

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rightpoint employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $10,00 monthly maximum payout for Long-Term, and $1,500 per week for Short-Term.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Rightpoint provides life insurance is equal to 1x times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Rightpoint provides employees with a 401(k) matching plan
Performance Bonus
Rightpoint has an annual performance bonus plan.
Child Care & Parental Leave Benefits
Child Care Benefits
Rightpoint provides backup child care assistance.
Generous Parental Leave
We provide up to 4 weeks of parental leave for the primary caretaker, and also provide 2 weeks of leave for the secondary caretaker. This is in addition to other benefits that layer on top of these.
Flexible Work Schedule
Rightpoint provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Our remote work program includes work from home Work remotely, typically 1-2 days per week. Team members remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Rightpoint sponsors family oriented events periodically throughout the year.
Vacation & Time Off Benefits
Generous PTO
Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
Paid Holidays
Paid Sick Days
Rightpoint has a Flexible Time Off Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rightpoint offers pre-tax commuter and parking benefits for all team members.
Company Outings
Rightpoint hosts company outings Semi-annually.
Stocked Kitchen
Rightpoint has a very well stocked pantry with deliveries from Peapod 2x per week. We also have Cold Brew, Kombucha, and Beer on Tap
Happy Hours
Happy hours are hosted regularly throughout the year
Professional Development Benefits
Job Training & Conferences
Rightpoint offers support for ongoing training and support for job training and conferences.
Diversity Program
Lunch and learns
Rightpoint hosts lunch and learn meetings regularly.
Cross functional training encouraged
Promote from within
Mentorship program
Rightpoint's mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
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