Senior Community Engagement Manager at NowPow

| Chicago
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Organization:

NowPow, whose name is a play on knowledge is power, is a women-owned and led technology business based on Chicago’s south side. NowPow’s technology platform is a multi-sided, community resource network management solution that enables care professionals – social workers, physicians, justice workers – to manage and close the loop on health and social service referrals. The platform helps people get the care they need, whether they are managing chronic health and social conditions or just staying well.

Position Summary:

The Senior Community Engagement Manager (SCEM) is responsible for developing and implementing strategy to quickly build NowPow community networks and cultivate sustained partner engagement. In collaboration with the Intervention Architect, the Senior Community Engagement Manager deploys NowPow’s network implementation components: source, design, configure, and review/shareback. The result of this work will be high-quality referral partnerships where clients are efficiently connected to services and outcomes are effectively documented.

Responsibilities:

Design

  • Ensure accurate documentation and understanding of planned and existing interventions across geography
  • Communicate with Intervention Architect to share any intervention iteration to condition and need algorithms
  • Identify and monitor all service types required to be supported across geography

Source

  • Lead and direct the development, growth, and strengthening of community relationships to quickly identify and recruit referral partners based on interventions
  • Develop, manage and ensure maintenance of CBO pipeline
  • Perform ongoing analysis of existing partner referral data to ‘predict’ best-case tracked referral partners
  • Foster community awareness building and referral partner recruitment and outreach

Configure

  • Evaluate and manage referral partner alignment process
  • Oversee training, onboarding and user provisioning of CBO partners, including contracting and onboarding logistics as needed

Review and Share

  • Provide insights to better use NowPow’s data to tell the story of impact through analytics
  • Act as expert on all interventions in assigned geography, assess health of intervention and networks using facts and data
  • Monitor referral partner performance and recommend corrective action for network partners
  • Share ecosystem reporting and analytics on interventions with relevant customers
  • Directly supervise and provide regular feedback to Community Engagement Associates on performance, network development, etc.

Administration

  • Lead high-level strategies to create customer collaborations to build integrated city-wide referral networks
  • Participate in the design of network health and intervention reports and dashboards

The above statements are intended to describe the general nature and level of the work being performed by persons assigned to this job. They are not an exhaustive list of all responsibilities, duties, and skills required of the candidate.

Requirements

Required:

  • Bachelor’s degree
  • 4-7 years of related professional experience
  • 2 years minimum direct management experience
  • At least 1 year of experience working with community-based organizations

Strongly Preferred:

  • Advanced degree in social work, social science, urban planning, public health, public policy
  • Experience managing complex projects with high-level stakeholders
  • Exceptional interpersonal and written communication skills
  • Exceptional strategic planning skills with demonstrated ability to execute against strategy
  • Outstanding attention to detail, organization, decision making and analytical skills
  • Self-starter, innovator, results-driven with ability to meet both short- and long-term business goals
  • Ability to manage time well, meet imposed deadlines and ability to work flexible hours
  • Proven problem-solving skills
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • Handlebar.jsFrameworks
    • SASSFrameworks
    • Microsoft SQL ServerDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe XDDesign
    • AsanaManagement
    • JIRAManagement
    • WrikeManagement
    • InsightlyCRM
    • SendGridEmail

Location

We call Hyde Park home. With the gorgeous lakefront steps away, great food, and public transit options, you’re sure to fall in love with it too.

An Insider's view of NowPow

What does your typical day look like?

I kick off the day with our team stand-up and spend the rest of the day focusing on our integration projects, working with both our Engineering and Implementation teams. The collaborative atmosphere at NowPow encourages team members to work closely on tasks and ensure that we create seamless and quality integrations with our customers.

Sophia

Software Engineer

What are NowPow Perks + Benefits

NowPow Benefits Overview

We also take great care of our NowPow community!

Competitive Benefits. We offer comprehensive health insurance for our team and their dependents—and there’s no waiting period to enroll. We also offer parental leave, dental and vision coverage, as well as health savings and flexible spending accounts. Want to contribute to your 401K? We’ll match it.

Generous Time Off. We have generous paid time off (PTO) days and celebrate 10 paid holidays a year. On top of that, we offer “Life Time Hours” for events that can’t be scheduled outside of regular working hours and additional paid “Self Care Days.” We don’t just preach self-care, we practice it.

Remote Work & Casual Dress. Every day is a casual dress at NowPow, but especially Wednesdays. That’s our company-wide remote workday. We believe the option to telework once a week improves your productivity, creativity, and morale.

A Culture of Innovation & Collaboration. NowPowers are smart and passionate about our mission, and we encourage everyone to contribute to our company’s continuous innovation. Our NewPow Innovation Challenge has fabulous prizes, too.

A Committed & Connected Community. Our Culture Club represents every department and is dedicated to planning game nights, contests, community volunteering, and other fun activities. We also host News & Nosh every Friday—a Happy Hour where we reflect on the week and enjoy snacks and drinks (from our always-stocked kitchen).

Culture
Volunteer in local community
NowPow Gives Back is a group dedicated towards advancing our social mission by providing opportunities for staff to donate time, money, or effort to causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
NowPow has a Culture Club that is an interdepartmental group of NowPow team members dedicated to strengthening company culture and engaging employees in making NowPow a great place to work.
Daily stand up
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
NowPow's health insurance policy covers 80% of the monthly premium.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
NowPow provides employees with a 401(k) matching plan managed by Guideline. We match 100% of contributions up to 1% of an employee's annual salary.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave. Of the 12 weeks, 10 weeks shall be compensated at the employee’s regular, biweekly pay.
Remote Work Program
Remote Work is an opportunity to work away from the office. NowPow offers 1 common remote workday every week on Wednesdays.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
NowPow employees receive between 10 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees receive 5 days per year for Self Care Days. Self Care Days can be used for self-care of any kind, including personal development, volunteering, or physical and/or mental rejuvenation.
Perks & Discounts
Casual Dress
Stocked Kitchen
NowPow has a fully stocked kitchen including unlimited snacks, coffee, tea and of course, lots of LaCroix.
Happy Hours
We like to end each week on a good note. Every Friday from 4-5pm different departments take turns hosting “Nosh,” an hour of hanging out, reflecting on the week, and enjoying snacks and drinks.
Parking
We offer employees a parking subsidy.
Recreational Clubs
Professional Development Benefits
Lunch and learns
Brown Bag Lunches occur once a month and highlight the many interests of our employees. Brown Bags are an opportunity during the workday to learn about a new skill or topic from your colleagues.
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