Senior Manager, Employee Communications, Customer and Partner Org at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job Description
About this role:
The Senior Manager of Employee Communications, supporting the Customer and Partner Team will create and implement innovative & compelling digital communications strategies for the Alliances and Channel organization in direct support of the SVP, Global Alliances & Channel Ecosystem (ACE) and his leadership team. In this role, the candidate will leverage our global communications platform, messaging architecture & best practices in support of the ACE business to foster inspiring and streamlined communication. He/she will work closely with internal business partners to advise on ideal messaging, communication channels and approaches with the goal of delivering the best possible action and organizational outcome. We're looking for a remarkable writer, editor, and visual communicator. In this role, you will serve as a trusted advisor on the global staff of the leadership team for the Alliances & Channel Ecosystem (ACE) organization with a direct reporting line into the Corporate Communications function.
What you’ll lead:
Develop and implement communications strategies in support of our global Alliances and Channels organization in a timely, relevant, and engaging manner.
Create and manage overarching strategy and messaging narrative, with an emphasis on storytelling, for Alliances and Channel Ecosystem leadership.
Implement thoughtful, innovative and engaging employee communications that build on and enhance ServiceNow’s purpose, culture, and strategic priorities.
Produce creative, relevant content and stories rooted in company priorities; continually experiment with content to inspire and drive engagement for the Alliances and Channel Ecosystem organization.
Partner with the SVP of Alliances and Channels in employee events.
Partner with global Corp. Communicators to develop integrated communications strategies and narratives that showcase the Customer and Partner leadership narratives.
Work closely with business and brand marketing colleagues to develop visually compelling content for a variety employee communications and engagement forums.
Moderate employee social channels and constantly work to create authentic and engaging content that help connect leadership with global employees around the world.
Leverage listening or evaluation tools, analyze insights, and iterate engagement plans and leadership messaging accordingly.
To be successful in this role you have:
Bachelor’s degree in English, Journalism, Communications, or related field.
10-15 years proven success guiding strategy and execution of global digitally-driven communications that inform and delight employees.
Ability to advise senior leaders on strategy, messaging and engagement experiences.
Ability to translate business strategies into effective narratives and adept at ‘learning the voice’ of designated executives
Experience producing thought leadership content for global audiences.
Amazing project management and communication skills.
Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment.
Ability to work in a matrix organization structure.
Experience working successfully to drive cross-functional alignment with highly distributed team.
Passionate about making the world of work, work better for people.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
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Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.