Senior Marketing Operations Manager

Overview

The Marketing Store, a HAVI company, is a privately held global Agency that innovates, optimizes and drives marketing promotions and supply chains of many of the best-known brands in the world. When you work at The Marketing Store, you have a chance to make your mark – to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customers… and to touch the lives of people both at home and around the world.

 

We are staffed by a senior team of classically trained marketing professionals. Having developed an insightful, strategic, brand-building process for creating advertising campaigns, we have adapted this same thinking to promotions, digital, direct, the Internet, CRM, loyalty, premiums and events.  The result is unique solutions that cover the gamut of marketing channels. Our clients include McDonald’s, Nissan, Infiniti, T-Mobile and more!

 

We are seeking a self-motivated, solution-oriented and resourceful individual to lead our team of Digital Marketing Operations Managers. This individual will work closely with other functional teams including Account, Product and Creative to oversee campaign executions from start to finish, ensuring that sold campaigns are processed, trafficked and reconciled in a timely and accurate manner. This person will also have significant input and be regular contributor to our yield optimization efforts. 

Responsibilities

  • Oversee campaign operations for mobile app deployment
  • Oversee the trafficking of campaigns including building & testing creative assets, executing & managing campaigns and implementing & verifying tracking elements
  • Work with stakeholders on maximizing revenue/yield
  • Lead and evolve campaign ops processes, best practices, and training documentation
  • Collaborate with Account Management and Product on problem solving related to campaign performance in a timely manner
  • Oversee the review of daily, weekly and quarterly campaign reports to track performance, address campaign delivery issues and make optimizations as needed
  • Liaise with Insights team regarding KPIs and campaign statistics
  • Interface closely with Account Management to establish clear communication channels across departments and with clients
  • Build strong and lasting client relationships based on trust, success, and marketing savvy
  • Be recognized as a key partner our clients look to as they grow their businesses
  • Can tactfully and professionally advise others on implications (and potential recommendations) regarding project changes or failure to hit deadlines
  • Work with Account and Insights teams to develop postmortems, case studies and campaign summary materials for dissemination to relevant company stakeholders
  • Lead the evaluation, implementation & management of marketing technology 
  • Leads the marketing operations team to maximize performance and productivity to meet/exceed client expectations by:
    • developing and implementing efficient processes to deliver the work, along with ensuring clarity of roles and responsibilities of cross-function team;
    • interviewing and/or onboarding new employees;
    • providing regular direction and support to direct reports – ensuring they have clear expectations, training and timely/actionable performance feedback;
    • ensuring consistent expectations across the team
    • delegating work to the appropriate levels,
    • driving the performance management process;
    • provide ongoing guidance to employees on their development and career paths
    • creating and implementing succession plans
    • motivating and rewarding employees;
    • resolving employee relations and performance issues

Desired Skills & Experience

  • Bachelor’s degree in marketing, business or other related field
  • At least 5 years of experience in a digital ad operations role for a media publisher or ad agency
  • 2+ years people management experience
  • In-depth hands on working experience with proprietary ad servers & a content management systems
  • Understanding of yield management, with exceptional trouble-shooting and creative problem solving to meet high performance demands
  • Ability to quickly adapt and evolve with new technology & tools
  • Self-motivated and proactive with superior organization skills and stellar attention to detail
  • Experience in building strong relationships with clients and co-workers. Must be diplomatic, a strategist, and a clear communicator
  • Strong relationship building skills with a high degree of professionalism
  • Excellent written and oral communications skills
  • A commitment to exceptional service and delivery 
  • Proven ability to meet or exceed aggressive deadlines and manage and prioritize a high volume of projects simultaneously
  • Experience working & communicating effectively with cross-functional departments; marketing, product and creative

Benefits

The Marketing Store provides comprehensive benefits offerings to all full-time employees starting on day one. Our benefits include options for medical and dental insurance, 401(k) plan with Company matching provision, profit sharing, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits (including discounts on products & services), employee assistance program, and disability insurance.

 

Thank you for your interest in The Marketing Store.

Please note that we will only contact candidates who are selected for an interview.

The Marketing Store is an equal opportunity employer.

We do not accept unsolicited calls, resumes or candidate referrals from recruiters and agencies.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

Our company is in the heart of the Loop, making for an easy commute. We are blocks away from the river and the lake surrounded by trendy hotspots.

An Insider's view of The Marketing Store

How would you describe the company’s work-life balance?

The Marketing Store offers employees an incredible work life balance. We all work hard to get the work done but our personal lives and passions outside of work are always supported. Employees are encouraged to have flexible work schedules, working remotely when needed and finding time to do what they love in and out of the office.

Alysha

Vice President, Communications

What's the biggest problem your team is solving?

We’re leveraging data to solve marketing challenges for clients to understand who their customers are, and to activate future games & promotions. By using data, we’re enabling our clients to make data driven decisions and create custom experiences that will resonate with their target audience.

Wendy

Senior Director, Analytics

What makes someone successful on your team?

Being solutions oriented is the secret to success at The Marketing Store. We’re lucky to work with some of the biggest brands on new digital initiatives – which means we are often navigating in the unknown and encountering new scenarios. Successful team members can access current road blocks and determine how they can help solve the problem.

Leigh Anne

Director, Product Management

How do your team's ideas influence the company's direction?

Analytics is at the core of what we strive to achieve at TMS – measurable impact to our client’s business. The decision science team is responsible for enabling the descriptive and prescriptive marketing analytics that drive strategic recommendations and shape the programs that we execute across the agency.

Tom

Manager, Decision Sciences

How do you empower your team to be more creative?

I let creatives do what they came here to do by empowering them to think and have a point of view. Make them trust me because I commit to their development and follow through. I challenge their thinking and executions, so they can think strategically. Respect them as humans and provide them with an environment where they have fun and can grow.

Diana

Vice President, Creative Director

What are The Marketing Store Perks + Benefits

Culture
Volunteer in local community
Big Brothers Big Sisters, Social Works, Greater Food Depository
Partners with Nonprofits
Big Brothers Big Sisters
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
For both AD&D and life insuance, the company covers up to twice your annual salary without any cost to the employee. Employees are also able to buy up this insurance amount if they decide to.
Dental Benefits
Our dental plan covers $2000 of expenses. Prevenative care is covered at 100% and employees have 2 different dental plans to pick from depending on their dental needs.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $130 allowance for glasses and contact lenses. 2 of our medical plans cover the annual vision exam, so employees can use that as well!
Health Insurance Benefits
There are 3 different PPO medical plans that employees can pick from. If an employee elects a health savings account (HSA) then the company adds in $500 for the employee only plan and $1,000 for fams.
Life Insurance
Life insurance is equal to 2 times an employee's annual salary.
Pet Insurance
Our pet insurance policy covers up to 100% of out of pocket expenses.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
The company matches 100% of the first 3% you contribute, and then 50% of the next 2%. The employee has to contribute 5% to get the full match benefit of 4%.
Performance Bonus
Dependent on the company's financials, the employees are eligible for an annual bonus.
Child Care & Parental Leave Benefits
Child Care Benefits
TMS provides a FSA dependent care account. Employees can contribute to this to pay for their childcare for the year for up to $5,000 a year pre-tax.
Generous Parental Leave
Flexible Work Schedule
TMS provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Employees get up to 14 weeks of paid leave for adoption.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
volleyball club
Relocation Assistance
Fitness Subsidies
We offer discounts for several different gyms at $25 a month. There is a onsite gym in the office along with a full locker room. All employees can join this gym for free-even temporary employees!
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month, once per quarter.
Promote from within
Continuing Education stipend
We offer $10,000 annually for tuition reimbursement.
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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