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Senior Technical Writer

| Chicago

What will you be working on?

For the Elegrity business group, iManage is looking for a dynamic, self-driven Technical Documentation and Business Process Writer who can interface with various business leaders and subject matter experts to develop high-quality technical documentation for various products and design templates for implementation processes. The writer should be open to travelling to different locations across the US to meet the subject matter experts responsible for the product implementation. The writer will be interviewing the subject matter experts and adhering to the iManage technical publication standards.

Responsibilities

  • Develops technical documentation by understanding the product domain, product features, and use cases.
  • Develops understanding of the implementation processes and creates new business process templates, flow charts, forms, system/functional specification templates by interacting with business leads and subject matter experts.
  • Proactively identifies opportunities for improvement and updates existing templates, flow charts, and forms.
  • Understands and adheres to iManage technical publications standards and processes.
  • Gets under the hood of the product and develops excellent understanding of the product by setting up the product.
  • Interacts proactively with subject matter experts (for example, R&D team, Product Managers, Support, and so on) to ensure that the product documentation is technically accurate, comprehensive, and complete.
  • Continually thinks of innovative ways to come up with deliverables that can address problems of customers, partners, support team, and various stakeholders.

Requirements

  • Excellent interpersonal and communication skills (both verbal and written)
  • Excellent eye for detail
  • Skilled at articulating complex concepts and processes in writing
  • Ability to organize and synthesize large amounts of information from various sources
  • Ability to work in a fast-paced setup
  • Bachelor’s or Master’s degree in a related discipline
  • Knowledge of the following concepts/tools: structured writing, minimalism, Wiki-based documentation, Microsoft Office suite (Word, Excel, PowerPoint)
  • Nice to have: Knowledge of Smartsheet and Microsoft Project

About iManage

iManage transforms how professionals in legal, accounting and financial services get work done by combining the power of artificial intelligence with market leading document and email management. iManage automates routine cognitive tasks, provides powerful insights and streamlines how professionals work while maintaining the highest level of security and governance over critical client and corporate data. Over one million professionals at over 3,000 organizations in over 65 countries – including more than 2,000 law firms and 500 corporate legal departments – rely on iManage to deliver great client work.

Learn more at: www.imanage.com

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    Technology we use

    • Engineering
      • C#Languages
      • C++Languages
      • JavaLanguages
      • JavascriptLanguages
      • PythonLanguages
      • ScalaLanguages
      • SqlLanguages
      • AngularJSFrameworks
      • HadoopFrameworks
      • Node.jsFrameworks
      • SparkFrameworks
      • SpringFrameworks
      • CassandraDatabases
      • HBaseDatabases
      • HiveDatabases
      • Maria DBDatabases
      • Microsoft SQL ServerDatabases
      • MongoDBDatabases

    Location

    Located a short walk from Chicago's major train stations and transit lines. Not to mention just down the street from West Loops trendiest restaurants!

    An Insider's view of iManage

    How would you describe the company’s work-life balance?

    When it comes to work-life balance, life comes first, and our company knows this. It's great that I can take the time I need off to enjoy the "life" side.

    Dave

    Business Development

    How do you collaborate with other teams in the company?

    To collaborate with other teams in the company, I have daily stand-up meetings for my pod that include QA, QE, & the development teams. Whenever I need fast bits of information from individuals in other pods/product teams, I stop by their desk to ask for clarification. If I need more time than this, I schedule a meeting with all relevant parties

    Adam

    UX Design

    How does the company support your career growth?

    iManage supports career growth by providing opportunities to move within the organization to learn other parts of the business. Career growth presents itself in opportunities to engage in process improvement and the ability to lead and take responsibility for initiatives within my department

    Jacqueline

    Cloud Services

    What does your typical day look like?

    The most exciting part of my day is knowing that if I continue to work hard and challenge myself, I'll be rewarded. In my role you never known what a new day will bring - so that variety makes each day unique and exciting.

    Andy

    Sales

    What are iManage Perks + Benefits

    Culture
    Friends outside of work
    Eat lunch together
    Daily stand up
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K) Matching
    Company Equity
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
    Vacation & Time Off Benefits
    Generous PTO
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Company Outings
    Game Room
    iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
    Some Meals Provided
    Every Monday and Friday we bring in breakfast for the office. Monday and Tuesday fresh fruit is delivered!
    Happy Hours
    Professional Development Benefits
    Job Training & Conferences
    Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
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