Social and Community Manager

| Chicago

About The Role

The Social and Community Manager will use their social media and community management expertise to build awareness, inspire action and position Yello as a thought leader and resource for recruiting professionals.

Serving as the social "face" of the organization, you will manage multiple social media platforms in a fast-paced working environment. You’re equal parts strategist, “do-er,” community lead and analyst, working with an entrepreneurial spirit and creative thinking to lead social media strategies that stand out, while reporting on results and making recommendations to improve.  

As a member of the content and communications team, you’ll be part of a team that drives the company’s story and grows awareness for the organization in the HR and technology industries.

How You'll Make An Impact

Through both social media marketing and community management tactics, you will strengthen engagement with customers and leads, increase brand loyalty, and distribute engaging content to drive awareness.

Social Media Marketing

  • Ideate, build and execute channel-specific social strategies that promote company content, products and thought leadership. Take ownership of Yello’s social media presence on all social platforms to articulate Yello’s brand story across multiple channels and quickly produce results. 
  • Develop effective and engaging digital content that supports the brand on social channels using a variety of formats from written to visual to video and more. 
  • Collaborate with the content and communications team, as well as the events team, to plan creative social media campaigns and initiatives that stand out and boost brand awareness. 
  • Manage paid promotional tactics (i.e. LinkedIn sponsored content, Twitter advertising). 
  • Execute on all day-to-day social media priorities (i.e. drafting social copy, scheduling, moderation, engagement, etc). 
  • Attend Yello-hosted employee/culture events to share employer branding social content. 
  • Monitor and report on social media activity and business KPIs, producing monthly reports on success. 

Community Growth and Management 

  • Create and drive a strategy to develop an active and engaged community of customers and recruiting professionals on social, with emphasis on LinkedIn. Work with customer success and sales teams to ensure organizational alignment. 
  • Develop an influencer engagement program to cultivate online relationships with social influencers, clients, analysts and industry organizations. 
  • Leverage employee advocacy best practices to continue to grow brand advocates among Yello employees. 
  • Constantly keep a pulse on industry discussions on social media, and react and respond accordingly.
  • Attend industry events as relevant/needed to drive social engagement. 
  • Organize and manage social/online events to boost brand awareness, and participate in existing events.

What We're Looking For

  • 3+ years of experience in social media marketing and community management, with excitement for and experience in online community development and engagement.  
  • Demonstrated success in creating a social media strategy to drive community growth, influencer engagement, customer/prospect engagement and content distribution.  
  • Experience interacting with executive stakeholders and department leads with the ability to present plans and secure buy-in. 
  • Expert copywriter for digital platforms. 
  • Expert proficiency in using and navigating social media networks’ native web applications, third-party social media tools, etc.
  • Prior experience in (B2B) SaaS technology is a plus. 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FigmaDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We're located in the Loop, a block from the Art Institute and Millennium Park. Our office offers panoramic 360 degree views of Chicago.

What are Yello Perks + Benefits

Yello Benefits Overview

Health
Wellness
Financial
Giving
We've got you covered!

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Yello has a number of committees and groups including the Flair committee as well as [email protected] and [email protected] (to name a few)
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Company sponsored short-term disability insurance covers 100% of annual salary for up to 13 weeks.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Company sponsored life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Yello provides employees with a 401(k) matching plan managed by John Hancock. We match 3% of contributions with a 4-year vesting schedule.
Company Equity
Yello offers equity to employees at their 1 year anniversary.
Performance Bonus
Yello's performance bonus is an annual bonus of up to 10% of an employee's base salary. Payout is based on company and individual performance.
Match charitable contributions
While we don't match yet, we value giving back to causes that create a positive social impact. Through Percent Pledge, we help employees seamlessly give monthly to their favorite causes
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Yello offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Yello hosts lunch and learn meetings twice per month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Yello has a 'Learning Day' every 2 weeks on Friday to allow employees to set aside half a day for learning of any kind.

Additional Perks + Benefits

Yello sponsors office sports leagues and offers discounted memberships to Chicago Athletic Clubs. • Yello is dedicated to supporting career progression through professional development opportunities, mentorship and continued education • Yello offers the benefit of a student loan repayment plan and a 529 plan through BenefitEd with an annual company match to help you or your family continue your financial health. Yello offers healthy catered lunches each week and 2 fully stocked kitchens with fresh fruit and snacks to keep you nourished.

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