Social Media Coordinator

| Chicago
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About Sittercity

Sittercity’s mission is to make child care finally work. We pioneered tech enabled child care in 2001, and we connect millions of parents with babysitters and nannies every year. Recognized as a Chicago Innovation Award winner and one of the best places to work by Crain’s and Built In Chicago, we are building a platform that is radically simplifying the way we find, book and pay for trusted care. Headquartered in Chicago, we serve families and caregivers nationwide. We're also incredibly excited to have joined the Bright Horizons family. Child care is essential for letting parents get back to work and keeping our economy functioning. Sittercity and Bright Horizons are coming together to strengthen our mission to make child care finally work!

 

What You’ll Do

As a Social Media Coordinator, you’ll support the growth and management of our social media presence. This role sits within the Marketing team, reporting directly to the Brand & Content Marketing Manager and working closely with the Community Manager.

The Social Media Coordinator will manage and maintain publishing schedules of all social channels, act as admin of our community groups, and monitor social engagements and respond when necessary based on Community guidelines. This role will also work collaboratively with the Brand team to ideate and execute new ways to build more organic engagement across our social channels


Responsibilities:

  • Collaborate with the Community team to execute a social media publishing calendar.
  • Curate engaging content for social media platforms.
  • Assist in the creation and editing of written, video, and photo content.
  • Manage and monitor social media groups that our members belong to. Approve member requests, respond to member issues, engage with members through social media posts and monitor key discussion points. 
  • Attend Community events and produce content.
  • Maintain unified brand voice across different social media channels.
  • Monitor social media channels for industry trends.
  • Interact with users and respond to social media messages, inquiries, and comments.
  • Review analytics and create reports on key metrics.
  • Assist in the development and management of content and community marketing strategy.

Qualifications:

  • 1 - 3 years of experience
  • Passion for social media and proficiency with major social media platforms and social media management tools
  • Proficiency in social content creation for organic engagement
  • Excellent social listening skills
  • Ability to interpret website traffic and online customer engagement metrics
  • Attention to detail and ability to multitask and meet deadlines

Why you should join us

We offer an innovative and fun environment that rewards passionate and curious individuals. Due to COVID-19, this will start as a remote role with the potential to eventually rejoin our team in our Chicago office. Our office provides a bright and energized space for collaboration as well as many quiet areas for concentration. Additionally, you will receive the following benefits:

  • Support for flexible and remote working environments
  • Company events, social outings and volunteer opportunities
  • Generous paid time off policy, including sick and holiday
  • Industry-leading parental leave
  • Tuition assistance, college coach, and enhanced family support
  • Great benefits package, including: health, dental, vision, disability, life, and 401(k) matching
  • Sittercity membership, backup child/adult/elder care, and child care center discounts

Sittercity is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law. Sittercity participates in E-Verify and background checks all employees

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • GraphQLLanguages
    • Vue.js Languages
    • RabbitMQ Languages
    • Ruby on RailsFrameworks
    • RxSwiftFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • airfocus, figma, zeplin, survey monkey and userzoom Design
    • ClubhouseManagement
    • WordpressCMS
    • BrazeCRM
    • GSuiteEmail

Location

20 W KINZIE , Chicago , IL 60654

An Insider's view of Sittercity

What are some social events your company does?

During the work day, break time can equal Mario Kart, coffee runs or ping pong. After work, we have had fun activities including Trivia Night and happy hour. For food lovers, we've had potlucks, a chili cook off, and cookie contest!

Josh

Director of Customer Success

What's the biggest problem your team is solving?

Analytics is core to what we're building here. By leveraging data from social networks, family demographics, and existing users, we're creating a smarter matching experience for families and sitters. My team is making these data sources accessible to every team member, so we can make smarter business decisions and improve the user experience.

Michael

Director of Analytics

How does the company support your career growth?

Sittercity has allowed me to take on different projects and claim ownership in order to grow. They've supported my career decisions, like moving from operations to customer success. Every project I do matters and contributes to our overall success. Not only has Sittercity helped my career growth, they've helped me grow outside of work as well.

Justine

Trust and Safety Specialist

How do you make yourself accessible to the rest of the team?

The problem we're working to solve requires a "go slow, to go fast" approach. Our team, myself included, works hand in hand to make sure we're building smartly and collaboratively. I believe in daily stand-ups, regular 1:1s and maintaining an open door policy with the entire team.

Shane

Head of Technology

What are some social events your company does?

We’re a pretty social group who appreciates a healthy balance of virtual and in-person events! From drag bingo, trivia, happy hours, and to hosting our first Pride Picnic in June 2021. My personal favorite, though, is Sittercity Karaoke Night. The Sittercity Team loves the social time we spend together giving back to communities.

Vaughn-Shane

Executive Assistant

What are Sittercity Perks + Benefits

Culture
Volunteer in local community
We volunteer with several local organizations that align with our work; a few are Cradles to Crayons, Chicago Youth Centers, and Connections for Abused Women and their Children (CAWC)
Friends outside of work
Eat lunch together
Intracompany committees
Sittercity has a passionate Diversity, Equity, and Inclusion Committee as well as a traditional Culture Committee to help manage both virtual and in-person events.
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
From day one, we promote coming to work however you feel comfortable and that best represents who you are. For some folks, that's business casual, and for others, it's jeans and a t-shirt.
Commuter Benefits
Company Outings
We are passionate about supporting both virtual and in-person events (when possible). This ranges from company picnics, happy hours, and karaoke nights to virtual Drag Bingo, trivia, and game nights!
Some Meals Provided
We provide a credit to order food for synchronous Team Lunches every Wednesday.
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
We have monthly Lunch & Learns that are open to everyone on the team. They range from bringing in an expert in the field to showcasing some of our team's awesome talent and expertise.
Promote from within
Time allotted for learning

Additional Perks + Benefits

What highlights our perks and culture at Sittercity is that we have a genuine interest in our team on a holistic level. Whether through their development at Sittercity or interests outside of work, we make sure to support them through it all. Taking time for a few classes? Awesome, we'll make sure to support the need for some extra time. Do you have to take the kids to their dance recital or karate lessons? That is so cool (but, really, let us know if we can come and cheer on your kiddos). In need of a mental health day? Absolutely take the time that you need! This is a judgment-free zone. Your Sittercity Fam will be ready to support and cheer you on so you can come to work as the best version of yourself, bringing your strongest work and passion to the team.

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