ReviewTrackers empowers businesses to understand their customers better through advanced review and customer feedback technology. ReviewTrackers software business solutions allow for analyzing, amplifying, and maximizing customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections with customers. 

At ReviewTrackers, we cultivate an inclusive, dynamic, fun, and communicative team environment. We value crafting a team that has a diverse set of backgrounds and respects a healthy expression of diverse opinions. We work to inspire our team to experiment with new ideas while collaborating and communicating with one another to find solutions!

ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Social Media & Digital Community Strategy Manager to join our marketing team. The social media & digital community manager will be a proactive self-starter and apply resourcefulness, curiosity, and data-driven decision making to concept, execute and manage scalable social media and digital community strategies with the objective of distributing content, growing web traffic and brand awareness and generating engagement and qualified leads. Come join us as we continue to change the way businesses interact with their customers!

Remote possible. #LI-remote #BI-Remote

How You Will Make an Impact:

• Conduct research, pull and analyze regular reports and creatively and strategically produce and leverage content and creative to build and execute multi-channel social media and digital community campaign strategies across Twitter, LinkedIn, YouTube, Facebook, Instagram and others to support content marketing, marketing nurturing, product marketing and other company initiatives
• Project manage and collaborate directly with the demand generation and product marketing teams as well as additional departments, agencies, content creators and other resources to build web traffic, brand awareness and demand in order to engage, re-engage, nurture and convert prospects throughout the buying journey
• Manage ReviewTrackers’ own reputation management/review strategy and leverage digital channel outreach to assist with content distribution, backlink development, content partnerships and audience engagement and other web traffic-driving tactics
• Possess strong familiarity with Google Analytics, Salesforce, native social platforms and other reporting tools to build reports and dashboards to analyze site and campaign conversion performance, gain insights and apply them across omni-channel strategies 
• Have curiosity for learning and implementing new technologies, platforms, skills and programs as well as A/B testing and analysis to optimize and scale efforts for the department in new and unique ways

Who you will be working with:

• Content strategists/content team
• Digital channel campaign manager
• Marketing operations and revenue operations teams
• Customer success marketing manager
• Sales + customer success teams
• Paid ads/SEO agencies

What you bring to the table:

• A love of collaboration, ongoing learning, adaptability and trying new things
• Ability to produce/execute cohesive, attention-grabbing multimedia content, live video, etc. for YouTube, LinkedIn, Twitter, etc. - experience with Quora, Reddit, TikTok, etc. & brand ambassador and influencer programs a plus 
• Experience with enterprise communications, PR, press pitching and building and interacting with engaged digital communities
• Ability to identify addressable markets and segments via data to build campaigns that resonate, drive traffic and convert
• Strong attention to detail and stellar written and verbal communication, especially with regard to social platforms
• Familiarity with SaaS products, mid-market and enterprise environments
• Knowledge of Salesforce, HubSpot or other CRMs; experience with Google Analytics and multi-channel attribution, campaign influence or other reporting/analytic platforms and models a plus
• Legally authorized to work in the U.S.

Perks and Benefits at ReviewTrackers:

• Blue Cross Blue Shield Healthcare benefits covered at 100% by ReviewTrackers for yourself with the option for family coverage at 25% by ReviewTrackers
• Flexible PTO policy
• Company-sponsored 401K matching at 3%
• FSA or HSA benefits are available
• Pre-taxed transit benefits
• Volunteer & Fundraising initiatives
• Monthly Company newsletter
• Quarterly all hands meeting to review strategy, demo new products, share learnings and celebrate our wins
• Virtual ‘Take Your Coworker to Lunch’ paid for by ReviewTrackers
• WFH Office Stipend
• Virtual events without size speakers to learn and grow as a team
• Company Kindle, along with unlimited books of your choice

ReviewTrackers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.