What We'll BringAt TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll BringBachelor’s degree in advertising, marketing, project management, technical field or similar
5+ years of experience in the delivery and troubleshooting of digital marketing solutions/media and excels at roles in ad ops, technical project management/technical account management, customer support, product integrations or other operations related responsibilities
Familiarity working with data assets and ad/martech platforms and ability to perform, often complex, technical troubleshooting
Aptitude to think critically and problem solve to deliver on customer needs & expectations, as well as aid in continuous process improvement
Extremely detailed oriented and ability to manage many large, strategic projects at once
Hold yourself and team accountable to deliver data/digital marketing projects by set deadlines and find areas to drive efficiencies in the delivery processes
Familiarity with Data marketplaces, onboarding platforms or demand side platforms (i.e. Oracle Blue Kai, Adobe Audience Manager, Google DV360, etc)
Self-starter or ability to own projects autonomously
Project management and agile software expertise, such as JIRA and Rally (or similar tools), a plus
Experience liaising with Sales, Partner Management, Customer Success, Data Science and Analytics teams, Product, Engineering and Technical Customers
Excels in working cross-functionally and is excited to work in a “startup” type environment
Impact You'll MakeLeverage deep experience in digital advertising/marketing technology to support customers in troubleshooting, platform issues, and translating technical and functional requirements from customers (internal and external) to Product and Engineering teams
Streamline data files into data marketplace platforms by building out requirements such as file formats, standardize onboarding processes, and develop QA process to ensure effective delivery
Serve as the point of contact for external customers that are Technical Account Manager, Ops, Product and Engineering roles for technical questions, support, and triaging complex delivery challenges across Transunion platforms and solutions to drive customer satisfaction
Work with Engineering, Product and Data teams through the product development cycle for feature development, testing, and getting platform enhancements to production
Gather feedback across Operations and Client Services teams on platform performance and issues to analyze platform metrics.
Benchmark metrics and best practices across TransUnion platforms and develop technical documentation and training materials for other teams.
Establish process with internal teams (such as Sales, Analytics and Operations) to drive efficiency during the execution of product offerings in the TransUnion platform.
Configures best file/implementation practices for data fulfillment and API integrations to avoid errors and redundancies
Experience gathering technical requirements to integrate with new platforms, SFTPs, S3s and other endpoints.
Qualifies incidents/bugs submitted by clients and internal team by gathering detailed information, triaging the issue, and providing a resolution according to service level obligations.
Proactively identifies gaps and bugs/issues to monitor Transunion platforms and escalates issues/inconsistencies cross-functionally as needed.
Analyzes and assesses patterns in metrics and provides strategic summaries to leadership
Prioritize excellent service for both our external and internal customers while developing effective working relationships as you liaise across teams