Technical Writer

As a Technical Writer, you will write and illustrate product manuals and materials for different audiences, including end users, administrators, and developers. You will work closely with our developers, product managers, customer support and solutions engineering teams to ensure written materials serve our customers in the best possible way. In this role, you will have the opportunity to develop and leverage single-sourcing methodologies and help improve the infrastructure for developing high-quality documents. You will also act as a customer advocate by providing feedback to our internal teams related to product improvements.

Key Responsibilities:

  • Write and edit interface and procedural documentation including user guides, installation guides, quick-reference guides, release notes, system administration and configuration guides, and help files.
  • Develop basic graphics to illustrate material as needed.
  • Interview subject matter experts to obtain ongoing details for projects.
  • Validate deliverables for accuracy, readability, and usability.
  • Develop skills associated with localization and translation.
  • Assist with customer satisfaction issues.
  • Review published materials and recommend revisions or changes in scope, format, and content.
  • Develop work plans for product documentation in an Agile software development environment
  • Work with minimal supervision.

Required Skills:

  • Must have excellent written/verbal communication, listening, organizational, interpersonal, research, investigative, and problem-solving skills.
  • Ability to communicate complex ideas in a clear, concise manner, and willingness to pursue emerging technologies as needed for the organization.
  • Strong MS Office skills including advanced knowledge of Word, experience with Snag-it or other graphic programs, and some html authoring.
  • Ability to learn new software applications quickly as they are being developed.
  • Communicate issues and status in a clear and timely manner.
  • Manage internal relationships effectively.
  • Manage multiple assignments in a fast-moving environment.
  • Work effectively with a team.
  • Think on one's feet.
  • Capture, understand and communicate product feedback in a clear and timely manner.

Qualifications:

  • 2–5 years' experience writing and illustrating software documentation.
  • Attention to detail and strong writing skills.
  • Related college degree preferred.
  • Experience writing software documentation in an Agile software development environment.

Who We Are:

Litera Microsystems is the leading provider of software for drafting, proofreading, comparing, repairing and cleaning documents in the legal and life sciences industries worldwide. Our core products empower users to generate, review, and distribute high-quality content quickly and securely, from any device. Today, Litera Microsystems supports thousands of document-intensive organizations across the globe, helping them satisfy the complex demands of clients and regulators.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SpringFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen

Location

Our office in Riverside Plaza looks over the river, is close to several train and bus stops and a short walk away from restaurants downtown.

An Insider's view of Litera Microsystems

How do you collaborate with other teams in the company?

Our culture is heavily focused on collaboration and growth, and everyone is approachable, from the CEO right through to the developers. Though I'm in sales, I regularly speak with our customer success, product, and marketing teams.

Abhijat

Director of International Sales

How has your career grown since starting at the company?

The best part of working here has been the opportunity to grow and learn. I started when I was 23 and have had many different roles and responsibilities on my journey with the company.

Nick

Senior Consultant

What is your vision for the company?

At Litera Microsystems, we know that a great culture emerges from the people you hire. We hire the best and brightest, and take pride in taking care of our employees who in return, take care of us and our clients.

Brittani

VP of Human Resources

How do your team's ideas influence the company's direction?

I'm inspired by the talented group of people I work with. One of the many benefits of working with a small company is that everyone has a direct impact on the outcome of our business. There is a sense of pride and ownership.

Kim

Business Analyst

What are Litera Microsystems Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Our benefits package goes beyond health insurance, PTO and 401ks. We provide our employees with plenty of opportunities for volunteering, flexible work hours, options to occasionally work from home, snacks in the kitchen and group happy hours.

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