Digital Marketing Specialist

Be a creative Agent of Change

Are you a Digital Specialist pleased working in a dynamic and creative environment?

At FTD (NASDAQ:FTD) we continually evolve the business by promoting a culture where solutions from the sales group help transform our lines of business through customer-meaningful solutions.

We are looking for you to join our team. In this position, you will help members grow their business by crafting and executing cost-efficient, results-oriented, relevant digital marketing strategies.

What You Will Give:

• Serve as a digital marketing subject matter expert to help members increase their business.
• Communicate effectively with members to clearly understand their digital marketing needs.
• Build and execute digital marketing campaigns that include social media, email, and website reviews.
• Write content to be used in email marketing, social media, and websites.
• Analyze and Review the results of the digital marketing campaigns for each member, adapt future campaigns based on the results.
• Regularly present the outcome of the campaign to each member.
• Train members as necessary on how to improve their digital marketing tactics
• Provide inbound and outbound support by phone, e-mail, and text message.
• Coordinate all related activities for successful executing of email marketing campaigns and social media posting.
• Professionally respond to incoming messages and emails from florists and internal customers alike.
• Accurately record and document all actions taken when working within a customer account.
• Make dedicated support calls to ensure customer satisfaction of products and services.
• Maintain key call and contact metrics for customer engagement
• Respond to member cancellation inquiry and de-escalate in order to retain and increase member loyalty
• Read and retain information from memorandums, newsletters and training materials to effectively service customers.
• Participates in ongoing on-the-job training. This may include attending team meetings, huddles, one-on-one sessions with members of management, peer coaching, refresher training, as well as structured classroom training.
• Perform Customer and Sales support as needed.
• Perform other duties as assigned.

What we offer:

• Exciting opportunity to be a part of a team
• A relaxed work environment (local gym with classes).
• The blending of cultures across multiple cities and 3 continents where you can be part of helping craft our future.
• Career opportunities! Those that have a positive impact, with a positive approach, have a very bright future as we change, grow, expand and explore new and exciting experiences for our global customer base.

What we seek:

• 2 or 4-year college degree preferred; minimum 2 years' experience in a position with a high level of customer interaction
• Previous Social Media or Marketing experience preferred.
• Previous experience with Social Media Management tools such as Hootsuite
• Previous experience with email tools such as Constant Contact or Salesforce
• Excellent problem-solving skills
• Basic hardware troubleshooting and networking skills
• Excellent communications skills appropriate for B2B client support both in the written and verbal formats
• Excellent time management skills
• Strong documentation and organizational skills
• Process and detail-oriented with a strong sense of responsibility, follow-through, initiative, and assertiveness
• Team oriented, with the strong desire and ability to mentor, coach and motivate peers
• Flexible to work an 8-hour standard shift
• Ability to provide additional support during key floral holidays.
• Working understanding of the basics of Accounting, Marketing or Business Operations.
• Previous experience within a phone support environment
• Experience with AS400, HEAT or other standard support systems preferred, but not required.

Come join our team and be part of an exciting transformation! While you are part of the Digital team, you will have a broader impact on the overall growth of the business.

Give FTD a look! This position will be based in Downers Grove, IL.