Reverb
We're on a mission to make the world more musical.
Hybrid

User Acquisition Manager

Sorry, this job was removed at 5:46 p.m. (CST) on Monday, December 16, 2019
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Reverb is a leading online marketplace for buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear. In 2019 Reverb was acquired by Etsy. With the added support of one of the largest online marketplaces, we are on a path to becoming the go-to site for musicians everywhere.

Reverb is searching for a User Acquisition Manager to scale our paid acquisition channels and acquire new buyers and sellers for the marketplace. As a member of the Growth Team, the ideal candidate for this role is passionate about designing, executing, and iterating on tests across channels to find how and where they can have the biggest impact. Guided by CAC, ROAS, and LTV, successful applicants will be driven to one-up campaign performance and are always searching for new opportunities to scale. Capable of working autonomously, you’ll be given the longitude to take risks and will have the support of best in class tools and analysts. 

In This Role You Will:

  • Launch, optimize & scale Reverb’s paid acquisition campaigns across Google, Facebook, and other digital channels
  • Maintain our budget & be an advocate for spend increases based on performance
  • Design, implement and iterate on new user acquisition experiments 
  • Scale international coverage of both buyers and sellers in key markets 
  • Meet or exceed acquisition targets through continuous hypothesis-led testing
  • Provide thoughtful campaign analysis and socialize learnings across the team
  • Identify new campaign, channel, segment, and testing opportunities 
  • Collaborate with product marketing, design and brand teams to develop new direct response assets

Skills/Experience Required

  • 3-5 years managing B2C performance marketing campaigns across Google, Facebook and other digital channels
  • Fluency with campaign data and analytics, including creation of testing and measurement plans; ability to collaborate with product, data analytics and data science teams.
  • Experience with 3rd party analytics, mobile measurement providers and campaign management tools such as Smartly or SA360.
  • Experience managing vendor and partner relationships
  • Knowledge of musical instruments and music gear strongly preferred.
  • Excellent oral and written communication skills. 

Bonus

  • International marketing experience is a plus. 
  • E-commerce experience is a plus
  • SQL Experience is a plus

What you'll get:

To complement our competitive compensation and equity plans, we offer: 

  • No-bureaucracy environment where ownership and initiative are valued.
  • Health insurance and a healthy work environment.
  • 401k with company match.
  • Paid parental leave.
  • Flexible vacation and sick days.
  • Pre-tax commuter benefits.
  • Bi-monthly lunches.
  • A MacBook, monitor, keyboard, mouse of your choice and standing desk.
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What are Reverb Perks + Benefits

Reverb Benefits Overview

Get employer paid health benefits, 401k matching/pension contributions, equity (offers vary by country), 18 weeks of gender neutral parental leave, supplemental mental health benefits, and generous paid time off—whether your band is touring in Japan or your teen is touring their first college campus. And, we've embraced a flexible work model which empowers our people to do their best work一wherever they are.

Culture
Volunteer in local community
Reverb Serves promotes opportunities for employees to volunteer with local organizations.
Partners with nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Additionally, Reverb contributes annually to employee HSA accounts (if enrolled).
Disability insurance
Dental insurance
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision insurance
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health insurance
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life insurance
Wellness programs
Mental health benefits
Reverb partners with Lyra Health and Headspace, in addition to our medical coverage, to support our employees.
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Reverb's 401(k) retirement plan matches 50 cents on the dollar of an employee's contributions up to 6% of eligible income (3% maximum match).
Company equity
Performance bonus
Charitable contribution matching
Reverb matches eligible employee contributions up to $750 per year.
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Reverb sponsors the Vivvi Backup Care and Tutoring benefit, a family care service that can help you find caregivers for your whole family, including your child and parents/grandparents.
Generous parental leave
Reverb offers 18 weeks paid parental leave for the birth or adoption of a child.
Family medical leave
Adoption Assistance
Reverb's adoption assistance can be used for surrogacy as well.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Reverb offers 20 vacation days per year for the first five years of service, which increase to 25 days in future years.
Paid volunteer time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Sabbatical
Eligible employees get 4 weeks of paid sabbatical for every 5 years of service..
Paid holidays
Paid sick days
Reverb offers unlimited sick/mental health days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company-sponsored outings
Free snacks and drinks
Reverb's office has snack bars, coffee stations, and espresso makers, and there's a fridge that gets stocked with La Croix (and Cold Brew in the summer months).
Some meals provided
Company-sponsored happy hours
Reverbers perform with co-workers, learn how to play, or just cheer on their teammates at music-filled happy hours.
Onsite office parking
Employees can enjoy free street parking near the office. We also work with the local alderman to provide employees with parking passes during the Cubs baseball season to make parking a breeze!
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Grow professionally and personally through REV Talks, our workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Personal development training
Virtual coaching services

Additional Perks + Benefits

In addition to these perks, Reverb provides employees with a quarterly stipend to be used to support their personal wellness and work/life balance. We also want to highlight that our medical plans include coverage for gender affirming care and fertility/infertility treatments.

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