Vice President, Marketing Technology at Discover

| Chicago
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Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description  

Discover Financial Services is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America's cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts and certificates of deposit through its direct banking business. It operates the Discover Global Network comprised of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in 190 countries and territories.

Discover’s vision is to be the leading direct bank and payments partner and its mission is to help people spend smarter, manage debt better and save more so they achieve a brighter financial future.

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Description:

At Discover Financial Services (DFS) you will find yourself in the company of some of the industry’s smartest and most reliable professionals. And at the company that rewards dedication, values innovation and supports growth. Thrive in an environment that promotes teamwork and shared success. Built on the foundation on mutual respect. Join the company that understands rewarding careers like no other.

The Vice President, Marketing Technology will be a proven leader with a successful track record of partnering with key stakeholders to deliver innovative technology in a high-transaction, mission-critical environment. This executive will plays a significant role in bridging the gap between business, technology and analytics by consistently leveraging data to deliver cutting edge results. 

This leader will be responsible for understanding technology and the customer journey, while building an enterprise wide framework.

Responsibilities:

  • Implement new consumer marketing and advertising technology solutions that enable Discover to retain and grow its customer base across the enterprise.
  • Implement scalable, innovative approaches to develop a customer oriented data environment that can drive meaningful customer interactions analyze the effect of those interactions.
  • Build, lead and manage Discover’s marketing technology team to drive successful implementation of new data solutions.
  • Work collaboratively with key stakeholders to develop and implement an overall vision and strategic direction for the marketing technology group, and defining quality from a technological perspective.
  • Build the technology and the platform that enables us to think from an enterprise perspective.
  • Integrate inbound operations function and outbound channel functions.
  • Assess and create an understanding of what customers respond best to, with sophistication and implementing into the architecture.
  • Provide leadership over the implementation of marketing technology and customer data platforms enterprise wide.
  • Develop strategies and implementation plans to build the marketing technology function.
  • Partner with the business to establish a robust framework that enables customer data to be utilizes in order to best understand the customer journey.
  • Work with and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.
  • Develop a culture which empowers high employee engagement and cohesive, collaborative teams across domains and locations.
  • Continuously deliver practices to drive optimal efficiency and speed of innovation.

Requirements:

  • Bachelors Degree (business, information technology, engineering)
  • 15+ years related marketing technology, computer systems, software development, programming or platform development required
  • Implemented customer data (CDP), journey orchestration (JO), and campaign management platforms
  • Understanding of driving customer data, marketing campaigns, customer data that supports customer servicing
  • Experience leading and scaling agile development teams focused on delivering business value
  • Integrated scoring and segmentation logic from data scientists into the marketing data environment
  • Experience with AdTech technologies such as Data Management Platforms (DMPs) and Demand Side Platforms (DSPs)
  • Experience working with Tag Management Systems (TMS) and governance
  • Experience leveraging walled garden environments (e.g. Google AdHub) to analyze marketing and campaign effectiveness
  • Experience with web analytic platforms (e.g. Adobe Analytics, Google Analytics)
  • Experience managing creative digital content for use across marketing efforts – Digital Asset Management (DAM)
  • Experience orchestrating A/B testing throughout the marketing efforts (decisioning, digital assets, channels, etc.)
  • Experience implementing customer and household matching solutions
  • Superb written and verbal communication skills
  • Experience building a culture of innovation and orientation towards solutions (exploring open-source, thoughtful integrations, etc.)
  • Track record as a trusted advisor and business partner - driving business insights, actions, and accountability, with a customer service-oriented attitude

#LI-MW1

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Technology we use

  • Engineering
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Location

We're headquartered in the northwest suburbs of Chicago and have a downtown Chicago office known as “The 606.”

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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