Oak Street Health
Oak Street Health is rebuilding healthcare as it should be.
Chicago, IL

Medical Social Worker (MSW Required, LCSW Preferred) at Oak Street Health (Chicago, IL)

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Role Description
The Medical Social Worker is a key member of Oak Street Health Centers, contributing a unique and valuable perspective to care teams to support the psychosocial needs of our patients. In collaboration with the interdisciplinary care team, they will provide assessments, advocacy, and comprehensive care coordination services to our highest-risk patients and their caregivers to help them improve their health status and avoid hospitalizations.
Check out this pamphlet for a sneak peek into the life of an Oak Street Medical Social Worker!
Core Responsibilities:

  • Proactively support our highest-need patients by providing comprehensive assessments, telephonic check-ins, and in-person visits.
  • Partner with the patient and their support persons (if necessary) to identify goals, increase engagement in their healthcare, address barriers, and drive the execution of their care plan.
  • Maintain extensive knowledge of community resources and make referrals, as appropriate, to help ensure the patient's healthcare and psychosocial needs are met.
  • Navigate patient insurance benefits in collaboration with the Patient Relations Manager (PRM) to ensure mindful utilization and maximization of plan benefits
  • Provide both longitudinal and episodic comprehensive care coordination with the ultimate goal of empowering patients to independently manage their health conditions and have increased quality of life.
  • Educate patients on supportive care options (including advance care planning and end-of-life care) and provide goals of care counseling, support, and advocacy at all stages of the patient journey.
  • Provide psychoeducation to patients and families surrounding life stage and disease-specific issues, including dementia, adjustment to illness, aging, caregiver support, etc.
  • Meet with care teams to collaborate and generate creative solutions to patient issues, and spearhead intervention in situations with complex psychosocial dynamics.
  • Complete concise and comprehensive documentation on time to ensure that all care team members have visibility into the status of MSW interventions
  • Partner with Community Health Workers and provide clinical guidance and consultation regarding complex patient needs to these team members.
  • Respond to crises and urgent needs with the keen ability to prioritize work, triage situations, and multitask.
  • Other duties as assigned.

This role reports to the Practice Manager.
What we're looking for
Required Qualifications:

  • Master of Social Work degree required from a school of social work accredited by the Council on Social Work Education (CSWE)
  • Minimally licensed in the state where OSH Center is located
  • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
  • Proficient computer skills (including Microsoft, GSuite, and electronic medical records)
  • US work authorization

Strongly Preferred Qualifications:

  • Prior experience with complex care coordination and/or population healthcare management
  • Familiarity with using metrics and data to guide practice and drive outcomes
  • Minimum one year of medical social work experience in a healthcare environment, preferably within the last two years

Preferred Qualifications:

  • Experience working on a multidisciplinary team of other healthcare providers

Other Skills

  • Motivated, experienced social workers with a problem-solving orientation and a flexible and positive attitude who are driven to improve the lives of the individuals that OSH serves.
  • Passion for working with Medicare-eligible populations, including older adults, adults with disabilities, and adults with severe and persistent mental illness
  • Someone who embodies being "Oaky"

What it means to be OAKY:

    • Creating an unmatched patient experience
    • Driving clinical excellence
    • Taking ownership and driving for results
    • Being relentlessly determined
    • Radiating positive energy
    • Assuming good intentions

Why Oak Street Health?
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive, and integrated care right in our patient's communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.
For more information, visit http://www.oakstreethealth.com .
Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:

  • The opportunity to be part of a hyper-growth company focused on changing the future of healthcare.
  • Paid vacation/sick time, retirement options, as well as health, vision, and dental benefits
  • Brand new, beautiful working environment
  • Supportive and fun culture
  • High levels of responsibility and rapid advancement
  • Opportunity to be at the forefront of a revolution in healthcare

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to learn more here: Diversity, Equity, and Inclusion | Oak Street Health

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What are Oak Street Health Perks + Benefits

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored happy hours
Relocation assistance
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Continuing education available during work hours
Customized development tracks

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