National Account Manager

Position Summary:     

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the National Account Manager - Core Accounts position, you’ll proactively drive strategic growth across a portfolio of high-value national accounts by identifying whitespace opportunities, influencing executive stakeholders, and delivering consultative solutions that create measurable customer value. You’ll leverage AI-enabled insights, data, and the broader Direct Supply ecosystem to shape customer strategies, accelerate supply and capital growth, and strengthen long-term partnerships. This role requires a highly strategic, proactive seller who thrives in complex environments, collaborates cross-functionally, and consistently delivers impactful business results.

Skills Needed:

• Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.

• Delivers Results - Seizes new opportunities and tackles challenges head-on with urgency. Takes initiative and consistently hits goals. Zeroes in on key priorities for results. Drives progress through uncertainty and moves others to action.

• Leverages AI & Business Insight - Leads with an AI-First mindset infusing technology into customer solutions and workflows. Harnesses the power of AI and data to cut through noise and inform decisions. Blends business savvy, financial acumen, industry knowledge, and tech expertise to set priorities.

• Builds Networks - Cultivates broad and diverse networks both inside and outside our organization. Uses these connections strategically to exchange ideas, garner support, and influence opinions.

• Proven ability to proactively identify whitespace opportunities, develop consultative growth strategies, and expand customer partnerships across multiple solution areas.

• Demonstrated ability to influence senior decision-makers through value-based selling, business acumen, and customer-focused solution development.

• Ability to leverage CRM tools, customer analytics, market insights, and AI-enabled technologies to drive pipeline growth

What You’ll Do and Impact:

• Develop and execute strategic account growth plans to win, grow, and retain national account partnerships by aligning Direct Supply solutions to customer business priorities.

• Proactively identify new opportunities, including equipment contracts, and drive sales strategies focused on supply, capital, and technology solutions (smart products) to accelerate customer growth and deepen account penetration.

• Build and manage executive-level customer relationships, serving as a trusted advisor by understanding customer goals, operational challenges, and long-term business strategies.

• Lead value-based sales conversations that position Direct Supply as a strategic partner and drive measurable customer outcomes.

• Support Capital and Aptura sales initiatives by uncovering opportunities, securing capital project visibility, and partnering with internal teams to advance and close strategic opportunities.

• Leverage AI-enabled insights, customer analytics, dashboards, and market intelligence to identify trends, prioritize opportunities, and influence account strategy.

• Collaborate cross-functionally with sales, operations, product, analytics, and leadership teams to deliver integrated customer solutions and maximize customer value.

• Anticipate customer challenges and proactively recommend innovative solutions that improve operational, clinical, and financial outcomes.

• Resolve escalated customer issues and lead high-stakes negotiations to strengthen customer trust, satisfaction, and long-term partnership success.

• Influence internal business strategy by sharing customer insights, competitive intelligence, and market trends that shape future growth opportunities.

Experience:

• Bachelor’s degree in Business, Marketing, or a related field required; MBA preferred.

• 8-10 years of sales experience with a proven track record of driving growth in complex, high-growth sales environments.

• Demonstrated success managing and growing enterprise or national accounts through proactive, consultative, and strategic selling approaches.

• Experience influencing executive-level stakeholders and navigating complex sales cycles with multiple decision-makers.

• Proven ability to develop and execute long-term account growth strategies that deliver measurable business outcomes.

• Experience leveraging CRM platforms, customer analytics, and data-driven insights to identify opportunities and optimize sales strategy.

• Strong collaboration, leadership, and cross-functional partnership skills with the ability to align teams around customer growth initiatives.

• Ability to travel by car and/or plane up to 50%.

• Valid, unexpired driver’s license with satisfactory driving record.

Additional Items of Interest:

• MBA preferred.

• Experience within healthcare, senior living, supply chain, capital equipment, or technology-enabled solution sales preferred.

Job to be performed in the location listed. Generous benefit package available.

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