Operations Analyst

Operations Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

Are you ready to revolutionize financial auditability and transportation logistics? We're seeking talented Operations Analysts to join our team in implementing a cutting-edge software system that will transform how businesses manage their finances and supply chains.  
 

Intermediate, Senior and Subject Matter Expert (SME) level opportunities are available covering areas from program management and cybersecurity to systems engineering and process optimization, etc.
 

If you're passionate about leveraging technology to streamline operations and enhance transparency, this is your chance to make a significant impact. Join us in building the future of financial and logistical management – your expertise could be the key to our success!
 

*Positions are contingent upon contract award.
 

Responsibilities:

Intermediate level –

• Coordinate the execution of production schedules to meet organizational goals and client needs

• Optimize computer system resources to enhance efficiency and performance

• Address production-related issues promptly and effectively

• Establish and maintain essential relationships with stakeholders to facilitate seamless delivery of information technology services

• Supervise staff operations, providing guidance and mentorship to junior team members

• Maintain operational excellence through continuous improvement initiatives

• Monitor and analyze system performance, identifying areas for enhancement

• Develop and implement standard operating procedures for various operational processes

• Collaborate with cross-functional teams to ensure alignment of operational activities with organizational objectives

•  Prepare and present regular reports on operational performance and metrics 

Senior -

• Coordinate the execution of production schedules to ensure timely delivery of IT services

• Optimize computer system resources to enhance efficiency and performance

• Address production-related issues promptly and effectively

• Establish and maintain essential relationships with stakeholders to facilitate seamless delivery of information technology services

• Supervise staff operations and maintain operational excellence

• Develop and implement strategies to improve operational processes and efficiency

• Analyze complex operational data and provide insights to drive decision-making

• Create and maintain documentation for operational procedures and best practices

• Collaborate with cross-functional teams to ensure alignment of operational goals with overall business objectives

• Monitor and report on key performance indicators (KPIs) related to IT operations 

SME –

• Coordinate the execution of complex production schedules across multiple projects and teams

• Optimize computer system resources to ensure maximum efficiency and performance

• Address production-related issues promptly, implementing effective solutions

• Establish and maintain essential relationships with stakeholders to facilitate the seamless delivery of information technology services

• Supervise staff operations, providing mentorship and guidance to team members

• Maintain operational excellence through continuous improvement initiatives

• Develop and implement strategic plans to enhance operational efficiency and service quality

• Conduct in-depth analyses of operational processes and recommend improvements

• Ensure compliance with industry standards, regulations, and best practices

• Serve as a technical advisor and subject matter expert in IT operations and service delivery 

Qualifications:

Required:

Intermediate –

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Equivalent combination of education and experience may be considered in lieu of degree.

• 3-8 years of experience in IT operations, systems administration, or a related field

• Strong understanding of IT infrastructure and operations management

• Experience with production scheduling and resource optimization

• Proficiency in relevant software and tools for IT operations management

• Excellent problem-solving and analytical skills

• Strong communication and interpersonal skills

• Ability to work effectively under pressure and manage multiple priorities

• Experience in supervising and mentoring junior staff 

Senior –

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Equivalent combination of education and experience may be considered in lieu of degree.

• 8-11 years of experience in IT operations or a similar role

• Strong understanding of IT infrastructure, systems, and processes

• Excellent analytical and problem-solving skills

• Proven experience in project management and schedule coordination

• Strong leadership and team management skills

• Advanced proficiency in relevant software and tools for IT operations management

• Excellent communication skills, both written and verbal

• Ability to work effectively under pressure and manage multiple priorities 

SME –

• Master's degree in Computer Science, Information Technology, Operations Management, or a related field. Equivalent combination of education and experience may be considered in lieu of degree.

• Minimum of 12 years of progressive experience in IT operations management or related roles

• Proven track record of successfully managing complex IT operations and service delivery

• Extensive knowledge of IT infrastructure, systems, and service management frameworks (e.g., ITIL)

• Strong leadership and team management skills

• Excellent analytical and problem-solving abilities

• Superior communication and stakeholder management skills

• Expert-level proficiency in operations management tools and technologies

• In-depth understanding of project management methodologies

• Ability to obtain and maintain required security clearances 

Desired:

Intermediate –

• Master's degree in a relevant field

• Certifications such as ITIL, CompTIA, or relevant vendor-specific certifications

• Experience in government contracting or defense industry IT operations

• Knowledge of cybersecurity principles and practices

• Familiarity with cloud computing platforms and services

• Experience with automation and scripting for operational tasks 

Senior –

• Master's degree in a relevant field

• Certifications such as ITIL, PMP, or relevant technical certifications

• Experience with cloud computing platforms (e.g., AWS, Azure)

• Knowledge of automation and orchestration tools

• Familiarity with Agile methodologies

• Experience in government contracting or defense industry IT operations 

SME –

• Ph.D. in a relevant field

• Relevant certifications (e.g., ITIL Expert, PMP, CISSP)

• Experience in government contracting or defense industry IT operations

• Knowledge of federal regulations and compliance requirements related to IT operations

• Track record of implementing innovative solutions to complex operational challenges

• Publication record or speaking engagements in relevant fields 

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$82,100-$172,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.