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2nd Shift NOC Analyst



West Monroe isn’t a start-up firm, but we act like one.

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our Performance Services team executes our “run” offering on behalf of our clients.  We are a team of enthusiasts always focused on improving our execution and our client’s performance. Sound interesting?  Then West Monroe Partners just might be the place for you.

Think you're up to the challenge?

West Monroe Partners is seeking a NOC (Network Operations Center) Analyst to support West Monroe Partners' Performance Services clients. Our NOC operates 24/7, and we are hiring for all shifts. West Monroe Partners has clients that need support for their local and hosted infrastructure. The NOC Analyst will take part in the maintenance (i.e. patching/upgrades) and monitoring of all client environments, respond to alerts in the environment to troubleshoot the issue and remediate the problem, and assist with monthly availability reporting. The NOC Analyst will support server and network environments, including but not limited to Active Directory, Exchange, SQL databases, Citrix/VMWare, storage, firewall/switches, backup, and VoIP telephony. 

 This is a 2nd shift role with hours of 3:00pm- 1:30am on Wednesday- Saturday. 

Qualifications:
Demonstrate an understanding of technology as it pertains to infrastructure and applications and be able to maintain and monitor the environment, respond to client questions, and troubleshoot issues. Individuals must be able to discuss issues with the managed services clients and be able to effectively apply technology knowledge to a client situation or escalate issue to engineering staff. Individuals will be contributing to client satisfaction by providing clients with timely and responsive services and work products.

Specific skills include, but are not limited to, the ability to:

  • Thoroughly and accurately understand issues and analyze the problem in a systemic fashion.
  • Analyze each client's specific request and determine the underlying problem and escalate to engineering staff or recommend proper solution.
  • Understand and execute standard process and procedures for change management for updating and maintaining client environments.
  • Apply standard and custom monitoring sets to a client environment to make sure the entire client’s environment is being monitored. This includes developing custom scripts to help automate monitoring and deployment processes.
  • Understand and execute standard escalation procedures with tier two support.
  • Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely. 

Requirements:

  • Bachelor’s degree in Computer Science, MIS, or equivalent require
  •  6 months – 2 years of similar work experience or coursework
  • Background in Windows server platforms including Windows Server operating systems
  • Experience in infrastructure monitoring and management tools and system backup
  • Base knowledge in networking and system connectivity.
  • Background in Windows client operating systems and standard desktop applications (i.e. Outlook, Internet Explorer, anti-virus tools).
  • Experience working with server management tools (backup, anti-virus, monitoring) preferred.
  • Excellent organizational, verbal and written communication skills

 

 

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West Monroe Partners is an Equal Employment Opportunity Employer - 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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