5 Star Customer Service Associate
About Guaranteed Rate:
Guaranteed Rate is the 5th largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages and unparalleled customer service, we’ve become the Home Purchase Experts®. At Guaranteed Rate, we think big—pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees—allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we’ve helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.
What do want from you?
- Touching base with warm leads, and sometimes cold, but you don’t care – you love chatting with people and helping out.
- You’ll help good people looking for money get connected with top loan officers to get them in the house of their dreams.
- You’re obsessed with serving our customers and helping them with whatever they need.
- You’ll follow up with your customers and ensure all of their needs are being met.
- You’ll need to be confident, tenacious, and able to make friends fast.
- You can anticipate customer needs.
- You’ll maintain a strong work ethic with a total commitment to success.
What you’ll bring to the table?
- Some sales, customer service, acting or improv experience
- If you’re fresh out of college or just looking for a career change
- You should be goal oriented
- We’ll help out motivating you, but you’ve got to have a fire in your gut too!
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.