Position at Community Brands

POSITION OVERVIEW

An Account manager (AM) is responsible for managing the customer relationship from the point of contract through securing a renewal, by guiding their clients through the Community Brands experience. Account managers will be assigned a book of business that they are responsible for maintaining and growing through new product additions (upselling), utilization (new user identification) and overall fundraising growth (increase transactional revenue).    

The AM is expected to work closely with our clients; and cross-functionally with our sales, implementation, support and operations teams to create an AWESOME total customer experience and help partners exceed their goals and become raving fans of Community Brands.

KEY DUTIES

• Create lifelong customers
• Help our clients raise as much money as possible for their cause
• Identify and help clients implement strategies that increase revenue
• Ensure that Community Brands delivers an outstanding client experience
• Provide input as the voice of the customer by understanding their organization

RESPONSIBILITIES (Including but not limited to):

• Own overall client relationship buy guiding client to On-boarding, training, and event management internal resources to ensure success and contract renewal/retention of assigned clients.
• Consult clients to offer suggestions and advice on best practices experience to maximize their revenue impact for Community Brands by upselling/cross-selling, increasing transactional revenue opportunities.
• Analyze, edit and present reports to management and internal teams regarding the overall health of their book of business/client base
• Conduct client health-checks to measure adoption, usage, and success
• Support internal teams to assist in customer acquisition and product development (Sales/Development) as requested
• Cultivate customer reference candidates for sales and marketing efforts
• Adhere to all company policies and procedures
• Act in the best interests of our clients and Community Brands with a willingness to go above and beyond

QUALIFICATIONS

• Prior client facing role with revenue responsibility experience preferred
• The desire to learn, grow and help our non-profit partners succeed
• Effective communication skills both verbal and written
• Ability to make quick decisions
• Comfortable in a fast-paced, ever-evolving, team environment
• Ability to understand multiple technology tools used by client bases
• Experience using Microsoft office/Google/Salesforce products (Word, Excel, PowerPoint)
• Experience in the non-profit sector, customer service, event management or account management preferred but not required.
• Bachelor’s degree or equivalent work experience