Who We Are:

Recently named one of Inc. Magazine’s 2018 Best Workplaces, Smokeball was founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and are compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.

What We Need:

We’re looking for a people-person. The kind of people-person whose ability to connect with others accomplishes goals. Whether those goals are for the client or Smokeball, the Account Managers here are pros at providing high-quality client experiences by becoming the client’s allies and advocates. Does this describe you perfectly? Great, keep reading.

Over the course of a week, your responsibilities could include:

• Engage regularly with clients to enhance the value of utilizing Smokeball software.
• Handle day to day tasks and issues, investigate client problems, determine source, and recommend possible solutions to achieve effective resolution and client satisfaction.
• Effectively, professionally, and empathetically address and provide solutions for challenging client situations. 
• Troubleshoot problems and identify ways we can be consistently providing excellent service to our clients.
• Collaborate and work with Onboarding Specialists and Client Trainers to ensure clients are tracking towards ongoing success.

Who You Are:

Company culture is the single most important ingredient to our success at Smokeball.  Our core values hang on our walls, are listed in our handbook, and are discussed regularly.  Our office thrives on positive feedback from our clients and team members alike and we really, really love small love firms.  As a member of the team, it is expected that you will care for your colleagues and our clients from day one and that you will work hard to identify areas we can improve in both aspects.  We expect open communication, an open mind, and mad ping-pong skills (okay, not a requirement but definitely a plus).

What You Bring:

• 2-3 years of relevant client-facing experience, preferably in the tech environment or legal industry.  
• A clear and impassioned customer relationship management philosophy, along with outstanding customer relationship capabilities.     
• Ability to communicate technical information to nontechnical users. 
• Highly energetic and self-motivated with excellent time management and communication skills

What We Offer:

• Culture: Named one of Inc. Magazine’s 2018 Best Workplaces
• Work-Life Balance: 15 vacation days, 6 sick days, 10 paid holidays, birthday off, volunteer time
• Benefits: 401(k) match, gym reimbursement, transit assistance, medical/dental/vision, etc.
• Massages: Free monthly massages provided by a licensed massage therapist
• Kitchens: Stocked with breakfast items, snacks, and beverages
• Happy Hours: Both in the office and at fun bars in the area
• Games: Ping-pong, billiards, pop-a-shot, board games, video games, etc.
• Transit: We’re located in downtown Chicago

*Smokeball is an equal opportunity employer