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Account Manager

| Chicago

We are dedicated to growing local businesses around the world. Are you ready to join in?

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

At Groupon, our merchants are the heart of who we are and why we do it. As an Account Manager, you will connect with them every single day. We focus on nurturing relationships with Groupon merchants and providing them extraordinary levels of support. We spend our days learning about their needs and how to improve these relationships to ensure retention and growth of these accounts. You'll be responsible for answering inbound merchant questions and inquiries from our phone queue. Our merchants have questions - and you have answers.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

You’ll spend time on the following:

  • You will answer merchant questions by taking inbound calls or inquiries

  • You will drive merchant loyalty and retention through exceptional service levels

  • You will handle post-sale merchant communications, conflict resolution, and compliance on merchant deliverables, resolving client issues effectively in a timely manner

  • You will close new business partnerships and upselling opportunities with existing Groupon merchants

  • Develop familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers

 

We’re excited about you if you have:

  • Bachelor's degree preferred

  • Experience with customer service or account management a plus

  • Experience using technology for email, chat, and phone in an environment that requires multitasking and multiple tools/software integration

  • You take an entrepreneurial approach to task management and take control and handle tasks independently

  • You are able to understand and explain merchant situations and solutions, whether on the phone, in email, or in chat

  • You have a passion for the experience - both for customers and merchants - and can diffuse even high-tension situations with ease

  • You have experience building rapport with merchants and demonstrating interpersonal skills that lead to positive outcomes

  • You pay attention to the details and have a proven ability to multitask

  • Ability to be comfortable in a desk-based office environment using a computer and phone during working hours

  • You have solid decision-making skills, customer-focused instincts, and sound judgment

  • You have strong negotiation and relationship-building skills, with a high degree of integrity and patience

  • Salesforce or other CRM experience preferred

 

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

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Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.