Account Manager

| North Suburbs

Spark Hire is an award-winning video interviewing platform (Software-as-a-Service) used by more than 5,000 customers in 100+ countries. Our industry-leading platform is recognized as the gold standard by esteemed software review site G2 Crowd. We’ve also been recognized as one of the best startups to work for (nationally) and a best small business to work for in the Chicago area.

We've been signing up new customers like crazy which is creating the need for awesome Account Managers to set these new customers up for long-term success with our product.

As an Account Manager, you'll play a key role on our Customer Success team by working hands-on with businesses from all over the world that are excited about the impact Spark Hire will make on their recruiting process. You'll also be joining a service-oriented culture so we're looking for someone who aligns with our "This is Service" mantra!

What you'll do

  • Collaborate with our insides sales team on customer handoffs to ensure a smooth transition
  • Facilitate training sessions (via screenshare) with new and existing customers to showcase how to use the software and best practices for success
  • Follow customer success playbooks to ensure strong and consistent communication with customers to help them achieve their desired outcomes with the software
  • Leverage customer success tools to monitor customers' progress and utilization of our product
  • Proactively engage lagging customers to reduce churn and get them on the right track
  • Meet or exceed upsell/expansion targets by identifying successful customers and executing our upsell/expansion framework
  • Manage a large book of business and be accountable for high renewal rates
  • Demonstrate product expertise through interactions with customers
  • Engage customers via email, phone calls, and presentations to help them become more successful
  • Boost customer advocacy and NPS through outstanding customer service

What we're looking for

  • 1-3 years of sales or customer success experience (previous work at a SaaS company is a bonus)
  • Bachelor’s degree in business, marketing, related field OR equivalent experience
  • Superior communication and presentation skills
  • Experience using a CRM such as Salesforce
  • Strong desire to help customers achieve their goals
  • Interpersonal skills to work well in a team environment
  • Organizational and time management skills
  • Analytical skills (pay strong attention to detail and spot trends)
  • Strong business acumen and problem-solving skills
  • A great listener
  • Coach-ability
  • Unrelenting competitive and entrepreneurial spirit

What you'll love about Spark Hire

  • Great Culture – We have in and out of the office activities going on all the time. From celebrating birthdays, happy hours, Cubs games, holiday parties, picnics, friendly competitions, and more!
  • Health Benefits – Medical, dental, vision, and life insurance
  • Paid Time Off – Employees receive paid time off which start accruing on day one of employment and paid holidays. Plus, you get your birthday off as PTO!
  • Work/Life Balance – We pride ourselves on having a great work/life balance.
  • Gym Subsidy - We contribute a significant amount towards a gym membership at the nearby Lifetime Fitness.
  • 401(k) - Start saving for your future retirement!

If you're looking for an exciting place to work and want to be a major contributor at a growing company, apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We require all candidates that receive and accept employment offers to complete a background check before being hired.

 

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • LaravelFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • CodebaseManagement
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • MailgunEmail

Location

1500 Skokie Boulevard, Northbrook, IL 60062
"It really is like working with your best friends": Spark Hire's family feel
Watch

An Insider's view of Spark Hire

What’s the vibe like in the office?

The people I work with are just the best. There is never a dull day.

Jason

Technical Support Manager

What does your typical day look like?

My typical day starts off with responding to inbound emails and going through my tasks for the day. I spend a lot of time on the phone with customers, walking them through the platform and answering any questions that they may have. I enjoy conversing with customers while balancing out banter between coworkers and a fun work environment

Ryan

Account Manager

What makes someone successful on your team?

Accountability is king! To be successful you need to be dependable. Being proactive and facing challenges head-on with a positive attitude is crucial. Someone who is adaptable, available to help each other & our processes improve, & thinks swiftly. Having fun is paramount. Successful team members walk in each day passionate about contributing.

Jeremy

Sales Manager

What is your vision for the company?

Spark Hire should be part of every organization's recruiting process. We're at 4,000 customers now, but believe there's nothing stopping us from 40,000, 400,000, or 4 million customers! We want Spark Hire to be the norm for any company, anywhere in the world.

Josh

CEO

What are some social events your company does?

A company who values culture is important to me, and I found that here at Spark Hire. Some of the social events we have are holiday parties, potlucks, dress up days, and team outings.

Elyse

Administrative Assistant

What are Spark Hire Perks + Benefits

Spark Hire Benefits Overview

Spark Hire constantly strives to improve the benefits and perks it provides to its employees. As the company grows, the leadership team seeks opportunities to give back to the individual team members in as many ways as possible. We take a lot of pride in ensuring the Sparktans are happy and enjoy coming into work. This definitely includes offering quality benefits, but more importantly, Spark Hire is focused and invested in the continuous improvement of the company culture and atmosphere.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Flexible Work Schedule
Depending on your role within the company, work schedules are flexible with opportunities for remote work.
Vacation & Time Off Benefits
Paid Holidays
Spark Hire offers all employees paid time off to observe major holidays.
Paid Sick Days
Spark Hire offers paid time off for vacations and sick days.
Perks & Discounts
Beer on Tap
Spark Hire stocks fridges in the office kitchens with a wide variety of beer. Enter the kitchen on a Thursday after work and you'll likely find a few Sparktans enjoying a cold one.
Casual Dress
Spark Hire's casual dress code allows employees to be comfortable while they work. Jeans and casual tops are the norm!
Company Outings
Spark Hire has regularly planned company outings including holiday parties, Cubs games, bowling, company BBQs, and more!
Stocked Kitchen
Spark Hire has a stocked kitchen including your favorite Keurig cups, La Croix, beer, and more!
Some Meals Provided
Spark Hire provides free breakfast on Wednesdays and catered lunches once per month.
Happy Hours
Spark Hire hosts monthly happy hours at local bars and restaurants to bring the team together. The happy hours usually follow our monthly all hands meetings.
Parking
Spark Hire employees don't have to worry about parking as our building has a private lot.
Fitness Subsidies
Spark Hire contributes $120 per month per employee to a LifeTime fitness membership which is right next to the office.
Professional Development Benefits
Job Training & Conferences
Spark Hire offers employees extensive training and encourages learning and development. Spark Hire participates in many conferences throughout the year.
Promote from within
More Jobs at Spark Hire6 open jobs
All Jobs
Marketing
Operations
Sales
Sales
new
North Suburbs
Operations
new
North Suburbs
Sales
new
Chicago
Sales
new
Chicago
Marketing
new
North Suburbs