Account Manager at CraftJack

| North Suburbs
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CraftJack is an emerging online referral service, connecting homeowners with pre-screened residential home improvement professionals. We are experiencing significant growth and are currently looking to hire a customer service representative to help build and maintain relationships with our clients.

Account Manager Duties:

The Account Manager will handle inbound calls from, and make outbound calls to our members, assisting with account changes, performance suggestions, billing inquiries, website assistance, and retention while maintaining documentation on all calls. Conflict resolution and negotiation skills are a must as well as the ability to thrive in a challenging and fast-paced environment.

The ideal candidate will be able to re-sell the value of CraftJack to our current members as needed, creating members for life. The Account Manager will act as an advertising consultant for our members to accommodate their business needs which may include upselling members to new service plans. Account Manager’s also handle initial contact on disputes, participate in team meetings, and provide backup to fellow Customer Service Representatives

Why CraftJack?

  • CraftJack offers a full range of health, vision & dental benefits, as well as up to 26 days off per year.
  • Paid training and continuing education affords you professional development opportunities.
  • Great working environment located across from the CTA and Metra, near downtown Evanston, and Northwestern campus.

Why do WE like working here?  Simple -- our product, what we do, and the people we work with.

Experience & Skills:

  • Familiarity with home improvement projects or contractors helpful, but not required
  • PC proficiency (use of Microsoft Word and Outlook)
  • Strong phone, typing or data entry skills required
  • High school diploma or equivalent required

Requirements:

  • Prior account management experience
  • Attention to detail
  • Ability to hammer the phones and drive productivity
  • Exceptional customer service
  • Team player mentality
  • College Degree Preferred
  • High School Diploma or GED required

Incentives:

We offer a competitive, performance based compensation opportunity with a base salary. Our benefits package is second-to-none with numerous employee discounts plus extensive health, dental and vision coverage.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CraftJack is an honest, friendly, and fun environment. This permeates nearly every interaction that we have with each other, our customers, and our products. We’re searching for someone who will fit well within our existing team of passionate, dedicated, hard-working (and fun-loving!) people. Enjoy flexible work-life balance, free snacks, tea and coffee. Easy access to the Metra and “L” train and close proximity to libations at Sketchbook Brewery and Few Distillery.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • Google AnalyticsAnalytics
    • HotjarAnalytics
    • VWOAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail

Location

825 Chicago Ave., Evanston, IL 60202

An Insider's view of CraftJack

How would you describe the company’s work-life balance?

Our ethos on work-life balance and productivity today is all about performance and delivering results; less about the hours and more about the quality of the work itself. We prefer working smarter than working longer, often resulting in individuals curating their own day with enough overlap for collaboration while affording personal flexibility.

Noah Mishkin

Founder & VP of Operations

What's the biggest problem your team is solving?

After receiving feedback and questions about certain projects, efforts, initiatives, and how we prioritize product releases, it was clear we could use more information. This launched a new internal video series called, "What Is That?!", 13-minute interviews explaining how efforts align with core values, corporate goals, and customer-centric care.

Noah Mishkin

Founder & VP of Operations

How does the company support your career growth?

Individuals have opportunities to grow here at CraftJack with access to tuition reimbursement, certificate programs, and internal mentorship. We host quarterly business reviews which include a workshop focused on personal and professional growth. We've seen careers grow from part-time internships to full-time new management positions.

Noah Mishkin

Founder & VP of Operations

What is your vision for the company?

I see CraftJack continuing to do what we are best known for: questioning every precedent, principle, and asset within our industry, staying true to our customer's best interest while exploring new technology driven innovation to improve on the successful developments we've already created.

Noah Mishkin

Founder & VP of Operations

What are some things you learned at the company?

A key fundamental factor in my leadership style is empathy. It's less about making decisions based on what I've read or heard works, rather, determining what I myself would and would not appreciate as an employee. Additionally, learning how to be present in a moment and listen well is often far more effective than providing advice.

Noah Mishkin

Founder & VP of Operations

What are CraftJack Perks + Benefits

Culture
Volunteer in local community
We participate in volunteer projects like Habitat for Humanity.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Game Room
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Local employee perk discount program. Flexible vacation and sick leave. Great health insurance options to choose from.

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