COMPANY

tastyworks, tastytrade's acclaimed derivatives-focused brokerage, was created by the founders of thinkorswim and tastytrade to empower self-directed investors through technology, pricing, and content. 

SUMMARY

We are looking for 1-2 entry to mid-level customer account specialists to provide seamless account opening experiences, superior customer relations, and attentive account maintenance.

RESPONSIBILITIES

• Provide friendly, accurate, and efficient support via chat, email, and phone.
• Assist customers with new account applications, account maintenance, and banking requests.
• Approve accounts and perform ongoing customer due diligence.
• Comply with industry Anti-Money Laundering (“AML”) regulations and assist the AML Officer.
• Provide input and recommendations for improvement regarding current policies, procedures, and technologies.

REQUIREMENTS

• Customer service experience or interest in a customer service role
• Extremely proficient with use of technology
• Willingness to collaborate with teammates to address time sensitive issues
• Ability to multi-task in a fast-paced environment
• Strong interpersonal skills, effective in customer interactions, and ability to identify appropriate solutions
• Experience or avid interest in the financial industry
• Detail-oriented mindset with a willingness to learn and uphold applicable regulatory requirements
• Bachelor’s degree or related work experience
• Series 7 (or SIE and 7 Top-Off) and Series 63 (or 66) license preferred but not required

PERKS

• Daily catered lunch
• Full kitchen with snacks and beverages
• Dog-friendly office
• Park-like roof with games and herb garden
• In-building gym
• CTA stop a block away, Shuttle to/from Metra
• Located in the West Loop--Chicago's growing center of tech, great cuisine, and high-end bars

We are currently all working from home until it becomes safe to return to the offices. This role would be onboarded almost entirely remotely.

*tastyworks is a wholly owned subsidiary of tastytrade and part of a broader family of companies that work to serve all of the needs of an individual investor. We aim to fill the financial vertical with: tastytrade, educational content; tastyworks, a platform and tools for trading derivatives; The Small Exchange, retail-accessible futures products; quiet foundation, a free investment advisory service; dough, a content-filled, easy-to-use stock-trading app; and luckbox, a monthly print and digital financial magazine.