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Advisory Solution Consultant, Security Operations - West Region

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

    We're the fastest-growing Enterprise Cloud Software Company in the world above $1 Billion. And we believe it is great people who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come Join our Sales A-Team
    ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

    ServiceNow is seeking driven Pre-Sales Security and Risk Solution Architects. The Security and Risk Solution Architect will provide solution leadership and expertise to support customers during the sales engagement. The Security Solution Architect will participate in the acquisition and retention of customers by leveraging the Security Operations (Security Incident Response, Threat Intelligence, and Vulnerability Response) and GRC Solutions. This is a hands-on Security and Risk Solution Architect who is capable of going wide and deep on solution development and positioning.

    What you get to do in this role:

    • Responsible for creating innovative solutions leveraging ServiceNow’s GRC and Security Operations (Security Incident Response, Threat Intelligence, and Vulnerability Response) Solutions
    • Review customer’s security architecture and design process and system integrations to ServiceNow Security Operations.
    • Respond to customer questions relating to ServiceNow Security Operations and GRC Solution
    • This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real-world security operations.
    • Develop and contribute to sales campaigns focused on Security Operations and GRC Solutions
    • Contribute and maintain a showcase of Security Operations and GRC solutions created on the ServiceNow platform
    • Help develop programs that enable other Solution Consultants to demonstrate the value of Security Operations and GRC on the ServiceNow platform
    • Configure solution environments to address customer requirements and business issues
    • Collaborate with Product Management and Development team members to enhance ServiceNow products with new capabilities that address customer needs
    • Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
    • Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
    • Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc…

    Qualifications

    In order to be successful in this role, we need someone who has:

    • Work experience or strong understanding of Security Operations Center (SOC), Network Operations Center (NOC) or Computer Security Incident Response Center (CSIRC).
    • Strong understanding of Networking and Security technologies: SIEM, IDS /IPS, vulnerability management, endpoint protection, breach detection, and threat intelligence.
    • Knowledge of various attack vectors and intrusion methodologies: DDoS, malware, phishing, brute force, APT, buffer overflow, etc.
    • Strong working knowledge of GRC processes and solutions such as Archer or Metricstream.
    • Experience in security frameworks such as NIST 800-61, ISO27035, SANS, etc
    • Experience with threat intelligence frameworks, such as STIX/TAXII and OpenIOC
    • Ability to architect and effectively communicate solutions to business challenges
    • Experience working in a large government or corporate enterprise environment.
    • Responsible for understanding business and technical problems addressed by the products including applicable regulations, business drivers, security, and evolving business needs, etc.
    • The following industry certifications are desirable: CISSP, GCIH, GCIA, GSEC, CEH, GIAC
    • A Bachelor’s degree or equivalent training in information security or computer science and 3-5 years of experience is required.
    • Must have strong written and oral communication skills and be self-directed and independent.
    • Willing to travel up to 50%-60%

    #LI-Remote

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • ReactLibraries
      • Node.jsFrameworks
      • MariaDBDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • PostgreSQLDatabases

    Location

    176 N Racine Ave, Chicago, IL 60607

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

    Christine

    Vice President of AMS Solution Consulting

    What does your typical day look like?

    If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

    Viviana

    Senior Machine Learning Engineer

    How does the company support your career growth?

    My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

    Alexander

    Diversity and Inclusion Analyst

    How do your team's ideas influence the company's direction?

    In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

    Pat

    Chief Technology Officer

    What does career growth look like on your team?

    Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

    Vanessa

    President, ServiceNow.org

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Open door policy
    Open office floor plan
    Flexible work schedule
    Remote work program
    Diversity
    Documented equal pay policy
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    Employee stock purchase plan
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Company-sponsored happy hours
    Onsite office parking
    Onsite gym
    Professional Development Benefits
    Tuition reimbursement
    Lunch and learns
    Promote from within
    Mentorship program
    Online course subscriptions available

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