Agent Services Coordinator
We’re seeking a talented Agent Services Coordinator who will function is a primary point of contact for new agents joining the GoHealth Sales Teams. In this role, you will be responsible for assisting with on-boarding and maintenance tasks for new agents joining the Call Center Sales Teams in regards to licenses, appointments and certifications. This position calls for excellent customer service, accurate record keeping and sharp attention to detail. The ideal candidate will possess the ability to efficiently and accurately execute multi-step submission and tracking processes.
Responsibilities:
- Provide a superior level of customer service to the new incoming agents joining the Captive channel. This position will require daily interaction with agents and their managers
- Ability to assist in multi-step processes for licensing and carrier appointments for health and life insurance agents accurately in a fast-paced environment
- Maintains a high level of data integrity in our compliance database and other systems
- Performs audits to reconcile state appointments with multiple insurance carriers
- Performs Follow up tasks with Carriers and DOIs for appointments and licenses in a pending status
Skills and Experience:
- Bachelors Degree or work experience equivalent
- Excellent Customer Service presence and positive demeanor
- Significant communication skills in both verbal and written form
- High level of detail orientation and organization skills
- Intermediate knowledge of Microsoft Word and Excel
- Ability to handle private and sensitive information in a professional manner
- Database experience is desirable
Benefits and Perks:
- Open vacation policy
- 401k program with company match
- Medical, dental, vision, and life insurance benefits
- Flexible spending accounts
- Commuter and transit benefits
- Professional growth opportunities
- Casual dress code
- Generous employee referral bonuses
- Happy hours, ping-pong tournaments, and more company-sponsored events
- Subsidized gym memberships