Join the frontlines of today's healthcare transformation 

We're looking for an Application Support Analyst to help us transform the way primary care is delivered and how patients are served.  

Why VillageMD? 

VillageMD is changing the trajectory of healthcare. We’re empowering primary care physicians to make informed decisions, and engaging patients in meaningful ways. We work with thousands of clinicians and healthcare disruptors across the country, improving patient health while driving down the cost to deliver it. 

We are a mission-oriented organization, and we are thrilled about the work that we accomplish every day. We’re transparent. Collaborative. Relentless in pursuit of our mission. With a confidence to lead but the humility to never stop learning. We believe that diverse backgrounds and experiences create the best opportunity for innovation. And we know that the community we are growing is greater than any one individual. 

Could this be you? 

See for yourself how an Application Support Analyst helps reshape successful healthcare with VillageMD: 

We are growing our Application Implementation and Support team and looking for a Support Analyst to join us in our mission. Our support team partners with our product and business teams to ensure the reliability and efficacy of workflow applications. As an integral member of our team, you would be on the front line - bringing user issues to resolution and helping to develop best practices for monitoring and alerting, with a focus on our core values of Getting Stuff Done, Innovation, and Building Trust.   

How you can make a difference 

During your first year, you can expect the following professional challenges:  

• Troubleshoot and resolve issues related to our workflow applications; ranging from user access management to feature bugs
• Communicate issues to stakeholders (clinical, technical, and business operators) and escalate as necessary to efficiently resolve
• Partner with application developers to diagnose and execute on bug fixes
• Curate a breadth of knowledge regarding our workflow applications and provide cross-application impact assessments for new features

Skills for success 

As a successful VillageMD Application Support Analyst, you possess: 

• Strong communication skills with a focus on consistent and timely follow-up and follow-through, and an innate ability to build trust with users
• A desire to be accountable for owning problems from identification to resolution
• A bias for action and pragmatic, yet creative, “outside the box” solutions
• You have an unparalleled sense of urgency and commitment to getting stuff done without sacrificing quality or experience
• You are highly organized, detail-oriented, and can manage multiple competing priorities while continuing to advance critical initiatives
• You are self-assured and have a high tolerance for ambiguity and shifting priorities in a fast-paced environment
• A low ego and humility; an ability to gain trust through effective communication and doing what you say you will do

Experience to drive change 

• 2+ years full-time experience, technical support role preferred
• Salesforce experience required - experience as an administrator preferred

• SQL experience preferred

• Track record of provider excellent customer support

• Ability to evaluate languages and tools to effectively solve problems

• Excitement and passion for being part of a close-knit, entrepreneurial team
• Bonus if you have experience with any of the following:
• Python, Apex, JavaScript
• Clinical and financial healthcare data

How you will thrive 

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1. This fun, fast-paced, startup environment even comes complete with snacks. 

You also have the flexibility to contribute remotely. Most importantly, you make a difference. You see a clear connection between your daily work with prospective Village Medical employees and the advancement of innovative solutions and improved quality of healthcare for providers and patients.  

Our unique VillageMD culture – how inclusion and diversity make the difference 

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.