Application Consultant
Full Job Description
About Us
Key2Act is an award-winning software as a service (SaaS) company that brings innovative and advanced technology platforms to the building intelligence, field service and construction management industries. Our legacy software, Signature, is the unmatched industry leader, and we've recently introduced our next-generation platform BOB, the world's first Building Optimization Broker.
About the Role
With an emphasis on the success of the customer and a positive customer experience, you will be responsible for the on-site implementation of Key2Act products including installation, process review, setup, consulting, and training.
Application Consultants manage and troubleshoot existing software applications and programs, finding and implementing solutions to existing and potential problems. Application Consultants create and implement new software programs and applications to meet specific business goals and customer needs. Key2Act's Application Consultants will work individually or on a team providing subject matter expertise and hands-on configuration during an implementation, upgrade, or optimization project. You work directly with client staff.
What You'll Do
- Travel to customer sites as needed to deliver professional services
- Lead software implementations for Microsoft Dynamics GP and/or Key2Act products using required implementation methodology
- Analyze customers' business requirements and application objectives
- Provide in-depth application expertise in targeted business areas
- Streamline customer business processes to achieve greater ROI
- Match client business requirements to product capabilities in order to configure and customize to meet customers' needs
- Study manual processes and advise clients on automation of tasks
- Perform application and technical work under the direction of the Project Manager, Lead Consultant and/or Consulting Management
- Establish, coordinate, and maintain data integrity procedures and processes
- Take a hands-on approach to troubleshooting data cleanup, as necessary
- Prepare weekly status reports on all project activities
- Ensure timely project conclusion
- Communicate obstacles or elements that may exceed the statement of work
- Serve as an intermediate-level billable consultant and post-sales technical support specialist when needed
- Act as a liaison between customers and the company
- Work independently with minimal supervision
- Establish and maintain effective working relationships at all levels within both customer and partner organizations and Key2Act
- Seek opportunities to increase customer satisfaction and deepen client relationships
What You Need
- Bachelor's degree in Business, Accounting, Marketing, Sales, Computer Science; or related experience with references required
- Minimum of 3 years of experience as a customer-facing product support specialist, billable consultant, or trainer required
- Prior Microsoft Dynamics GP Software implementation experience required.
- CPA certification preferred
- Prior Key2Act implementation experience preferred
- Field Service Industry knowledge preferred
Benefits
- Full benefits package includes, medical, dental, vision, 401k with employer match, flexible spending
- 100% Company paid life insurance / accidental death/ dismemberment coverage (AD&D), short term disability, and long term disability
- Paid holidays and paid time off
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Customer Facing Product Support: 3 years (Preferred)
Work Location: Remote