Application Manager

Overview

The Marketing Store, a HAVI company, is a privately held global Agency that innovates, optimizes and drives marketing promotions and supply chains of many of the best-known brands in the world. When you work at The Marketing Store, you have a chance to make your mark – to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customers… and to touch the lives of people both at home and around the world. 

 

We are staffed by a senior team of classically trained marketing professionals. Having developed an insightful, strategic, brand-building process for creating advertising campaigns, we have adapted this same thinking to promotions, digital, direct, the Internet, CRM, loyalty, premiums and events. The result is unique solutions that cover the gamut of marketing channels. Our clients include McDonald’s, Nissan, Infiniti, T-Mobile and more!

 

The TMS Application Manager enables the transformation and improvement of enterprise applications with respect to people, process and technology. He/She plays a key role in the ongoing development and optimization of the application, acts as a subject matter expert for Agency processes whilst also acting as a top-level contributor/specialist in resolving problems. Partnering with Agency leadership and business users the Application Manager is responsible for gathering business requirements, defining solution options, estimating project costs and managing the full delivery lifecycle of projects.

Responsibilities

Provide support to end users on day to day issues, troubleshoot problems, resolve issues, and improve overall system use.

Partners with functional leaders and end users to analyze current operational procedures, identify problems and document current business processes

Review, research and recommend improvements to business processes that will improve operation efficiencies, leverage system functionality and drives user adoption 

Manage execution and delivery of assigned projects including management of timelines and project budget.

Manage Bi-annual product upgrades, including detailed review of new functionality and full testing of existing customizations

Conduct user testing and acceptance

Lead the planning effort for training, including curriculum development, needs analysis, strategy and approach and deliverables identification

Provide training for new users as well as training updates regarding new system features and/or procedural change.

Keep abreast of new technologies, best practices, and global trends related to NetSuite; make recommendations and oversee rollout as appropriate.

Partners with end user community

Partner with TMS functional leaders

Member of the ERP Steering Committee

Partner with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.

Desired Skills & Experience

  • Bachelor’s degree (or equivalent experience)
  • 5-7+ years’ experience within an Agency business
  • 5+ years’ experience in designing and configuring business processes within NetSuite OpenAir (experience with another PSA system also acceptable)
  • Strong documentation skills including user requirements, designs, process flows and training material
  • Excellent Interpersonal and Communication Skills
  • Proven ability to work productively in teams with people from many disciplines, including: client services, operations, finance and IT
  • Experience influencing stakeholders across the organization
  • Strong organizational, consultative and conflict resolution skills
  • Experience in managing multiple priorities under pressure and accomplish short- and long- term deadlines with a heavy workload

Preferred Skills

  • Exhibit TMS Leadership Characteristics:
    • Direction:
      • Understands strategic direction and aligns objectives accordingly
      • Understands customer needs and external market implications.
      • Makes informed decisions based on analysis and different perspective 
    • Drive:
      • Takes initiative, sets goals and priorities.
      • Supports managers to solve business challenges in real time. 
      • Seeks continuous improvement to make the organization better
    • Influence:
      • Clears obstacles; Supports others to action
      • Ensures cooperation between and within the organization, promotes cross-functional teamwork
      • Guides tactical aspects of change; demonstrates willingness and ability to change
    • Relationship:
      • Supports others to create an environment of success and achieve company goals
      • Relates well with others; proactively communicates at all levels
      • Initiates and optimizes cooperation within the team
    • Execution:
      • Takes initiative and executes effectively and efficiently
      • Delivers measurable and sustainable results
      • Identifies and analyzes issues, consults other to implement optimal solutions 
    • Innovation:
      • Proactively comes up with creative ideas and supports the implementation 
      • Implements organizational initiatives
  • Excellent interpersonal and communication skills

Benefits

The Marketing Store provides comprehensive benefits offerings to all full-time employees starting on day one. Our benefits include options for medical and dental insurance, 401(k) plan with Company matching provision, profit sharing, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits (including discounts on products & services), employee assistance program, and disability insurance.

 

Thank you for your interest in The Marketing Store.

Please note that we will only contact candidates who are selected for an interview.

The Marketing Store is an equal opportunity employer.

We do not accept unsolicited calls, resumes or candidate referrals from recruiters and agencies.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

Our company is in the heart of the Loop, making for an easy commute. We are blocks away from the river and the lake surrounded by trendy hotspots.

An Insider's view of The Marketing Store

How would you describe the company’s work-life balance?

The Marketing Store offers employees an incredible work life balance. We all work hard to get the work done but our personal lives and passions outside of work are always supported. Employees are encouraged to have flexible work schedules, working remotely when needed and finding time to do what they love in and out of the office.

Alysha

Vice President, Communications

What's the biggest problem your team is solving?

We’re leveraging data to solve marketing challenges for clients to understand who their customers are, and to activate future games & promotions. By using data, we’re enabling our clients to make data driven decisions and create custom experiences that will resonate with their target audience.

Wendy

Senior Director, Analytics

What makes someone successful on your team?

Being solutions oriented is the secret to success at The Marketing Store. We’re lucky to work with some of the biggest brands on new digital initiatives – which means we are often navigating in the unknown and encountering new scenarios. Successful team members can access current road blocks and determine how they can help solve the problem.

Leigh Anne

Director, Product Management

How do your team's ideas influence the company's direction?

Analytics is at the core of what we strive to achieve at TMS – measurable impact to our client’s business. The decision science team is responsible for enabling the descriptive and prescriptive marketing analytics that drive strategic recommendations and shape the programs that we execute across the agency.

Tom

Manager, Decision Sciences

How do you empower your team to be more creative?

I let creatives do what they came here to do by empowering them to think and have a point of view. Make them trust me because I commit to their development and follow through. I challenge their thinking and executions, so they can think strategically. Respect them as humans and provide them with an environment where they have fun and can grow.

Diana

Vice President, Creative Director

What are The Marketing Store Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
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