About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries - insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more - to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC's network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020 & 2021. Diverse perspectives and experiences are core to CCC's success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC's tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 7 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCIS). Find out more about CCC Intelligent Solutions by visiting cccis.com.
Job Description Summary
CCC provides leading automotive claims, repair and telematics solutions that drive efficiencies and enable our clients to make smarter decisionsCCC brings together what matters most - insight to make the best decisions, connections into the industry's leading automotive claims network, and superior productivity through innovative cloud, mobile, hyper-scale technologies and apps.Founded in 1980, CCC is the nation's leading provider of advanced software, workflow tools, and enabling technologies to automotive collision repairers, property/casualty insurance carriers, OE manufacturers, and part suppliers. Its client base includes more than 350 insurance companies and more than 22,000 repair facilities. In addition:• The CCC TRUE® Parts Network connects hundreds of parts suppliers with repairers,• CCC DRIVE helps insurance companies and OE manufacturers create custom telematics solutions to meet their short- and long-term needs, and • Auto Injury Solutions, a CCC company, delivers customizable, end-to-end, casualty insurance solutions for the handling of first and third-party claims.CCC processes the majority of automotive claims in the U.S. each year. Our software solutions improve our customers' ability to efficiently manage the claims and repair process by improving communication between property and casualty insurance carriers, repair facilities, parts providers, OE manufacturers, rental car companies and vehicle owners.Our decision-support tools draw from insights contained in our extensive data warehouse, which includes aggregated claims and repair information from millions of claims-related transactions processed through CCC over the last 30 years. CCC leads the industry in technology innovation and continues to make strategic investments in areas that will help existing and future customers get consumers back in their cars quickly following an accident.
Job Duties
The Application Support Analyst position is an integral part of the Enterprise IT team. This position will provide support and maintenance to the existing user community for all or some enterprise applications, specifically Workday, but also including Changepoint, SailPoint IIQ, FloQast, and others. You will investigate and assist in the resolution of application issues, data discrepancies, and identify opportunities for system enhancements and improved user experience. This position will also liaise with the appropriate vendors and broader IT team as needed and conduct user training and manage application deployments.
The entry-level position participates in or is responsible for problem solving/resolution, knowledge base capture and maintenance, troubleshooting application and product problems/issues, analysis and identification in trends, training gaps, business problem configuration issues and for overall customer service support for enterprise applications at CCC.
Duties and responsibilities:
• Provide high quality Workday product support across all financials modules
• Assists internal customers with problems, and provides support to users with systems- related inquiries and requests in a timely manner
• Tier 2 and Tier 3 application support including incident troubleshooting, issue resolution, and follow-up, may include system patching and upgrades
• Work with business stakeholders to identify and analyze business processes, workflows, requirements, issues and opportunities, and evaluate the potential application of new application extensions or modified technology solutions and/or business processes
• Resolve data discrepancies and integration issues between all business systems & applications
• Participate in review and understanding of changes to functional configurations, added functions for new software releases, assistance with testing and training development to increase functional application knowledge for quicker customer service/problem resolution. Demonstrate clear, effective, and readily understood verbal and written communication skills
• Serve as the lead for software release updates to include coordinating with functional leaders to test and prepare for system updates
• Troubleshoot end user reported problems or coordinate internal &/or external support as necessary
• Performs role of technical SME for assigned applications
• Implement Continuous Service Improvement opportunities
• Develop application and training documentation, standard operating procedures, knowledgebase articles, and communicate resolutions to end users
• On call Support during holidays and off business hours for anything that requires immediate production down attention
• Facilitate weekly program/projects status updates with associated teams on progress towards deliverables and milestones
• Escalate issues to leadership for engagement and resolution
• Apply technical expertise to resolve complex issues
Qualifications
• Bachelor's Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
• 1+ years of experience with Workday Financials (business processes, validations, and reporting)
• Experience with Windows Operating Systems (both Client and Server) and Microsoft Office Suites
• High attention to detail; elevated level of concern about keeping the platform running smoothly
• Ability to multitask and meet deadlines
• Ability to work independently while keeping management informed of all activities
• Problem solving skills are must
• Excellent communication and organizational skills
We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
What we value is simple customers, employee commitment, collaboration and clear communication. We hire people who will embrace the company's goals and productively contribute in ways that help us serve the customer, innovate and stay strong.
We make it a priority to keep employees healthy, happy and enriched.
• Healthy - Wellness programs and Perkspot/employee discount program
• Happy - Recognition programs, a confidential employee assistance program and flexible work arrangements such as staggered start times
• Enriched -Tuition reimbursement, training and learning programs, and leadership development opportunities
Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart-a certified LEED (Leadership in Energy and Environmental Design) building.
Our benefit plans include: medical, dental, vision, paid vacation/PTO/holidays, tuition reimbursement, 401 (k) plan with company match and more.
CCC Information Services was ranked #15 in the Top 100 Digital Companies in Chicago, by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.