Application Support Analyst
WHO WE ARE
Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands.
Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place.
We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work.
Centro is headquartered in Chicago, with beautiful offices also in Toronto, Dallas, Denver, and New York to name a few. Post-COVID, many of us will be returning to one of our offices (by choice, not requirement -- we believe results matter more than where they are produced). Our employees have the flexibility to work in one of our office locations, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada.
ABOUT THE TEAM
Platform Operations team members span both business needs and technology skills. Our team is at the center of running an online programmatic ad-buying platform, working with all groups within the company. We work on the most complex aspects of the platform, bridging sales, customer service, product and engineering. This team manages all of our ad inventory and targeting data integrations, and oversees most other functions that straddle business and technical. Responsibilities within this team include a wide variety of tasks and daily collaboration with other teams & companies. Platform Operations is the ideal place for someone who thrives on working in a fast-paced growth environment, has a passion for working with technology, and is not afraid to take on some of the most complex challenges that Centro has to offer.
WAYS YOU’LL CONTRIBUTE
You will be responsible for identifying and solving complex technical/operational issues, providing best-practice recommendations to internal teams, and producing product/engineering recommendations. Using your experience in advanced technical support, you will tackle the multitude of challenges inherent in our industry, with a technology-first attitude. This role is a best fit for someone who enjoys investigating complex systems, is comfortable and experienced in heavy data analysis, has a healthy range of established technical skills as well as excellent communication skills. You will work closely with our Customer Success team, as well as Engineering and Product to address issues while providing raving fan service to all stakeholders. You will contribute by:
- Assisting internal teams with campaign troubleshooting and other matters impacting the ad buying process
- Providing technical support to our customer-facing teams
- Producing comprehensive, prioritized issue reports to Engineering
- Liaising with Customer Success, Engineering, and Product teams on open technical issues
- Working with colleagues in Platform Operations to report integration issues with partners
- Identifying the root cause of problems and propose solutions to prevent recurrence
- Retrieving and analyzing platform data from databases and our partners
- Providing Raving Fan service to internal stakeholders by being highly responsive and freely sharing knowledge to improve the ability of others
- Other operational tasks as assigned
WHAT YOU BRING TO THE TABLE
- 2-3 years’ experience working in an online-centric business
- Proficiency in SQL or related database query languages
- HTML, HTTP, and scripting knowledge (e.g. JavaScript, Python, etc.)
- Proven ability to independently develop holistic understanding of complex systems
- Ability to clearly explain complex technical subjects
- Excellent verbal and written English
BONUS POINTS
- Engineering or Computer Science degree preferred
- Advertising technology experience preferred, but not required
- Programming ability preferred
ANYTHING ELSE?
Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.
LIFE WITH CENTRO
We take care of our people and believe that Centro’s success depends on the growth and well-being of each one of our team members.
We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a flexible work environment and time off policy, and more.
We are proud to be an equal opportunity employer are committed to building teams of Centrons that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Our employee-led communities enrich our culture of uniqueness, inclusivity, and empowerment.