Position Title: Application Support Engineer (USA)

Department: Success

We’re looking for enthusiastic and energetic geeks - with experience in customer and technical support - to join our Global Support Team in Chicago.

Position Responsibilities:

• Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution.
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports internally and with our Customers
• Build sustainable relationships and trust with our Customers through open and interactive communication
• Provide accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools
• Constantly improve customer service performance and procedures

Skills /Experience Requirements:

• 3+ Experience providing technical support in a customer services team, ideally for SaaS software solutions or equivalent
• Experience working with large international enterprise customers in business critical environments
• A high-level of technical skills and hands-on capabilities, advanced troubleshooting and multi-tasking skills
• Customer-service oriented
• Strong client-facing and communication skills
• Working knowledge of customer service software, databases and tools
• Excellent skills in customer service and support procedures
• Mother-tongue proficiency in English - both written and spoken - a must!
• Flexibility to work customer business hours if required including evenings and weekends
• Experience with information systems and technologies (e.g. data management, databases, SQL, etc.)
• Spanish/Portuguese speaking - a plus