Application Support Representative
Title: Application Support Representative
Reports to: Section Manager
FLSA Status: Non-exempt
Why work for Enova?
We value putting the customer first, and on average, over 90% of our customers are satisfied with the service they received and would recommend our products to a friend. That’s all due to our excellent Customer Service team, but we need your help to make our team even stronger!
With career development opportunities and employee recognition programs, we give you the resources necessary to own your career. The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.
Are you excited about this opportunity? Read on...
What you’ll do as an Application Support Representative:
- Answer inbound calls, chats and resolve customer issues
- Ensure customers sign applications and minimize loan withdrawals by overcoming customer’s concerns and selling the caller on features and benefits of our services
- Convert leads into completed loan applications
- Contact existing customers to address questions or to follow up on current marketing campaigns
- Contact potential customers who have not completed a loan application
- Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
- Apply a professional attitude and image for all internal and external customers
- Perform other functions as assigned by management
You’re right for this job if you have:
- High school diploma or GED
- A stable job history
- One year of sales experience preferred but not required
- Proven experience succeeding in a metrics-driven environment
- The ability to speak to prior goals and performance metrics
- Excellent professional verbal/written communication and interpersonal skills
- Flexibility and ability to quickly adapt to change
- Show an unyielding commitment to a team and department through an excellent attendance record
- Ability to work independently
- Computer savvy (word processing, data entry, internet, spreadsheets
- Possess intermediate reading, writing, and arithmetic skills
- Access to reliable transportation and availability to work evening hours and some weekends
Shifts available:
Various
Pay and Benefits:
This position pays a base salary of $14 per hour plus the opportunity to earn competitive incentives
Temp-to-Hire and Direct Hire opportunities available!
Location:
175 W. Jackson, Chicago IL 60604
About Us:
Enova is a multinational company based in Chicago, IL that uses technology to develop innovative financial products and services for individuals and businesses. We have unique technology, analytics and customer service capabilities that let us rapidly evaluate new data sources to offer consumers and small businesses the right amount of credit or financing when and how they want it.