Application Support Specialist

| Chicago
About Us
CardX is a payment technology company that’s changing the way businesses accept credit cards. We’re focused on introducing more options for consumers, delivering automatic compliance through software solutions, and making payments more fair for everyone.
Our core values are positivity, respect, and excellence. At CardX, you’ll have the opportunity to define new processes at a rapidly-growing company, build your expertise in payments and financial technology, and work closely with the industry-leading businesses that use CardX. 
On our team, you’ll be supported by talented colleagues, have great opportunities for career development at the genesis of a modern software solution, and work in a fun, high-energy startup environment.
Position Details
The Application Support Specialist will work closely with CardX clients to resolve technical issues and assist with implementation success. In addition, the Application Support Specialist will collaborate with the CardX Technology and Operations teams on matters of quality assurance (QA) and documentation to meet client needs. 
This position will require a passion for problem recognition, research, professional follow-up communication, and resolution. One with consistent attention to detail, a strong work ethic, outstanding communication skills, commitment to excellence in product delivery, and the desire to thrive within a fast-paced, rapidly-growing company would excel in this role.

What to Expect

  • Research and identify fixes for technical tickets escalated from other CardX teams related to our merchant tools
  • Communicate resolutions in a clear and professional way to clients and CardX internal teams
  • Become proficient in troubleshooting the CardX reporting used for merchant financial reconciliation
  • Collaborate with business stakeholders and technology team to define product and support strategy 
  • Develop QA test standards and processes for future technical support team members 
  • Test new products and product features
  • Document QA feedback in an organized and detailed manner 
  • Document client inquiries and issues, review and add to existing documentation, and create new documentation to be used by CardX teams
  • Assist the technical teams of clients with API integrations and custom reporting requirements leveraging tools like Postman
  • Ensure that new clients are configured properly in the CardX Cloud (AWS/Amazon Web Services)

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ConfluenceManagement
    • JIRAManagement
    • ZohoCRM

Location

The CardX HQ is located on the Magnificent Mile just steps away from the Riverwalk.

An Insider's view of CardX

What’s the vibe like in the office?

Our workplace is relaxed, collaborative and friendly. All of the personalities in our office are engaging and welcoming, and you can sense it everywhere you go. It also doesn’t hurt that we have awesome workspaces and some of the best views in the city!

Eliana

Talent Lead

How do you collaborate with other teams in the company?

One way we build collaboration within our culture is by including other team leads in our daily product development scrum meetings. Ongoing transparency and feedback are encouraged from others via open slack channels. We also conduct regular stakeholder meetings that establish direct communication with senior management.

Venson

SVP, Technology

What makes someone successful on your team?

At CardX we value positivity, respect, and initiative. As a startup in the fin-tech space, taking the initiative to start a project or propose a process improvement goes a long way with a small team. Each day our team members show up with a positive perspective and a willingness to be adaptable to serve our client in any way that we can.

Natalie

VP, Operations

How do you empower your team to be more creative?

We believe that creativity in the workplace happens when team members have a strong sense of agency and empowerment. Our goal is to ensure that our teams always have a high level of autonomy in the projects they’re working on, and building a culture where people have authorship of their work really fosters creativity within the company.

Michael

COO

What are CardX Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications
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