Applications Support - SRE at JPMorgan Chase

| Chicago
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Job Description Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You'll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an Application Support person you'll be focused on running better production applications and systems.
This role requires a wide variety of strengths and capabilities, including:
  • BS/BA degree or equivalent experience
  • Experience in ITIL aligned Support processes such as Incident management, Problem Management and Change Management.
  • Working proficiency in developmental toolsets such as IntelliJ or Eclipse
  • Ability to work in large, collaborative teams to achieve organizational goals
  • Mastery in at least two or more software languages (e.g. Python, Java etc.) with respect to designing, coding, testing , and software delivery
  • Adept in the development of automated tools, systems, and services in multiple technology domains
  • Experience in Cloud and Containerization technologies such as Kubernetes, Docker, AWS or Azure.
  • Experience in performance monitoring and capacity management of large systems using various Application Performance management tools such as Dynatrace or AppDynamics
  • Deep level expertise in instrumentation, customization and usage of modern monitoring toolset such as Dynatrace, AppDynamics, Grafana, Prometheus, ThousandEyes, Splunk, Geneos etc.
  • Exposure to Python and willing to be learn and be Expert in Python Technology for Creating Application Health Dashboards, Machine Learning Projects
  • Expert in at least one of the relational database (SQL Server, Oracle, DB2 etc.)
  • Working knowledge of Batch scripting, PowerShell or Shell Scripting
  • Expertise utilizing one of the batch scheduling tools such as Control-M or Autosys
  • Working knowledge of infrastructure components like Storage, routers, load balancers and networks

Responsibilities:
  • Perform Incident, Problem and Change Management activities
  • Collaborate across Application Development, Product and production management to establish and maintain Service Level Objective (SLO), Service Level Indicator (SLI) and Error Budget for key Production services.
  • Implement required telemetry and observability to monitor and measure the quality of service in real-time against the established SLO.
  • Manage, track and validate all changes to the Production, Disaster Recovery environment
  • Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts
  • Escalate issues/Risks effectively when necessary across supporting framework
  • Ability to align IT service offerings with business strategies, goals, and objectives
  • Troubleshoot Key technical issues or escalate and work with appropriate technology teams to provide solutions.
  • Respond to service requests from Client facing support teams, Operations partners, etc.
  • Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and alerting capabilities to ensure application SLAs are met.
  • Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools.
  • Develop, test and debug automated tasks (Apps, Systems, Infrastructure)
  • Troubleshoot priority incidents and facilitate blameless post-mortems
  • Work with development teams throughout the software life cycle ensuring sustainable software releases
  • Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
  • Build and drive adoption for greater self-healing and resiliency patterns
  • Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands
  • Responsible for Production Monitoring and implementing automation components including tools, platforms, process, and policies
  • Participate in the 24x7 support coverage as needed

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AWSLanguages
    • CloudFoundryLanguages
    • AzureLanguages
    • KubernetesLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • CassandraDatabases
    • DB2Databases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • DynatraceDatabases
    • Splunk Databases
    • PromtheusDatabases
    • GrafanaDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Chicago, IL

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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