As the connection between the client and company, the Customer Success team serves as both the voice of the customer and the face of Arity. Customer Success is - you guessed it - a customer-centric team working daily to develop shared goals through practical solutions, which offer real results. Collaborating daily with customers, sales, engineering, product, and business strategy teams, Customer Success manages diverse relationships with grace and skill. They're empowered to flex their creativity when solving problems, onboarding clients, and gathering customer feedback to ensure continued satisfaction and evolution. The Customer Success team is the advocate for our clients – the sounding board. Do you think you're up for the challenge?

The Insurance Solutions Customer Success Manager is an enthusiastic and driven team member who will join Arity's Global Customer Success organization. This role focuses on supporting clients onboarding into, and evolving within, the world of mobile and/or device telematics. The Customer Success Manager has a passion and aptitude for working with customers, software, and data. They are skilled at engaging with customers, internal stakeholders and a variety of teams in Product, Engineering, Marketing and Sales to launch and evolve Arity products all-the-while providing value and meaningful outcomes for Arity customers. This role is responsible for planning, executing, and managing customer onboarding ensuring all deliverables are high quality and on time. The Customer Success Manager also ensures key operational activities, performance metrics, and insights are understood to provide opportunities to grow and evolve how we work with customers.

Responsibilities:

• Defines, optimizes and influences the customer lifecycle by establishing trust and growing customer relationships.
• Drives increased adoption by understanding customer business needs and goals.
• Implement operational and success metrics for customers and evolve metrics based on customer and industry maturation.
• Inspires a culture of customer success across the company and ensures there are mechanisms for feedback and/or input from all areas of the company.
• Owns the success of customers including customer onboarding, expansion opportunities, success and KPI metrics, and account reviews.
• Motivated and immerses self in the customer's business strategies and operations to ensure an ongoing understanding of the customer's business and industry.
• Develops and evolves customer relationships at the highest levels as a proactive business strategist.
• Proactively monitors customer needs on an ongoing basis and ensures that product backlogs are aligned and prioritized accordingly.
• Plans, executes and manages customer onboarding with attention to detail and with the ability to multi-task and execute under aggressive timelines.
• Ensures expectations of customers and Arity stakeholders are established to ensure successful program execution and integration.
• Supports and contributes to the ongoing development of the Customer Success and Arity product evolution.
• Continuous self-learner and problem solver who navigates through unknown situations with minimal guidance.

• Bachelor's degree with experience in the insurance, auto and/or telematics industries.
• Has supported implementation of auto-based programs for insurers and/or auto based companies.
• Has collaborated on in developing materials to help onboard customers and collaborated with product, marketing, actuarial science and/or claims to develop materials. 
• Ideally has as a baseline understanding of mobile and/or device capabilities for insurers and/or auto with an interest in building your expertise.
• Demonstrated ability to collaborate with a number of teams in the organization with an aptitude to influence and direct based on needs.
• Empathy for customers and a passion for growing our company
• Experience interfacing with business and customer leadership within an organization.
• Excel fluency and ability to visualize and present data in a meaningful way.
• Demonstrated strategic, presentation, and analytical skills.
• Demonstrated ability in providing feedback, and other points of view, to influence negotiation and consensus building.
• Project/program management experience in onboarding, managing and evolving customers.
• Excellent communication skills, which includes listening intently, as well as clear, direct and thoughtful communications.
• Excellent time management and organization skills, attention to detail and follow through.
• Experience with direct tactical activities in support of strategic initiatives.