As a member of the Operational Excellence team, you’ll help make sure the entire Arity team is enabled and empowered to get things done! It’s our job to ensure Arity is an industry leader both in terms of the products we offer, and by the way in which we deliver and deploy them to our customers. We are one-part business - for example, contracting with customers and suppliers, and one-part risk managers - tackling tough issues like data security and privacy. Our top candidate embraces ambiguity and change. He/she can see the big picture, understand all the implications that need to be addressed, and lead the team to overcome any hurdles to achieve Arity’s goals. Sound like you? Let’s talk! 

Demonstrates intermediate knowledge for managing all facets of assigned team and handles the achievement of department / enterprise goals and objectives, programs, policies, and procedures Arity fulfillment gained through experience and training. Manages larger work groups, multiple processes and/or more complex processes requiring broad knowledge of operational areas and the ability to collaborate across divisions.

Responsibilities

• Manage/lead front-line employees (Arity/vendor partners through fieldglass) with multiple and/or more complex processes.
• Creates a positive and satisfying work environment through the use of recognition, empowerment, listening, valuing diversity, and acting as a role model for others.
• Direct workflow of unit and assign job responsibilities according to unit goals.
• Establish/communicate job performance standards and work procedures. 
• Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations.
• Interview applicants and recommend hire.
• Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training.
• Counsel employees on performance and attitude.
• Implement the Company's Affirmation Action goals for the selection, training, development, and promotion of minority group members and women.
• Work in a team environment that emphasizes diverse cultures.
• Administer Human Resources guidelines and policy and resolves employee’s issues and concerns regarding these policies.
• Provides information to employees, management and field partners.
• Participates in and leads meetings for leadership and field.
• Creates complex reports, proposals and business cases.
• Facilitate and attends meetings with stakeholder, customers (Allstate Insurance), and vendors to address and/or resolve work issues.
• Provides customer (Allstate Insurance) with weekly forecasting report and liaises with manufacturer on delivery schedule.
• Assist employees in interpreting internal and external departmental information.
• Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow.
• Anticipates workflow levels through effective planning and is able to adjust resources to ensure work is completed and unit goals are met.
• Perform compliance or other quality spot-checks.
• Serve as a technical resource to staff questions regarding procedures and customer inquiries.
• Leads projects of moderate complexity that require the coordination of multiple resources.
• Documents progress of project to include key measurements and opportunity areas.
• Communicates the status of projects to leadership team and key stakeholders external to the department.
• Understands and operates software and/or hardware necessary of position.
• Coordinates repair/replacement and preventative maintenance needs.
• Prepare analysis of budgetary, expense, and quality control.
• Contribute and implement strategic plans into work unit in order to achieve stated objectives and goals.
• Assist with the identification of future technology and systems, develop information management tools, documents, and reports to effectively manage results.

• College degree preferred.
• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation and mission of the specific department.
• Excellent written and spoken communication skills.
• Management experience in a team-oriented workplace, preferred.
• Demonstrated knowledge of basic economic, budgeting, and accounting principles and practices.
• Excellent computer skills in a Microsoft Excel. 
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.