Description

Company: Oak Street Health

Title: IT Associate

Location: HQ (30 W. Monroe St. Chicago, IL 60603)

Job Description

Oak Street Health is a network of value-based neighborhood primary care centers throughout the Midwest. Oak Street operates an innovative model that drives patient engagement, improves health outcomes, and manages medical costs for the older adult population. In this virtuous cycle: every dollar saved is another dollar we can reinvest to improve patient care. Our model supports our social mission of improving the health and happiness of our patients and the community.

Role Description

The IT Associate role is an integral part of our growing team.

Responsibilities include:

• Tier 1-3 level support

• Route / Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. (The IT Specialist will work closely with our Help Desk professionals)

• Troubleshoot IT issues remotely using remote support software and onsite from desktops, printers, peripherals and network / Wi-Fi

• Assisting with the implementation of IT strategy

• Assist with company expansion and network infrastructure

• Ensuring continuous uptime for computers, and peripherals, and working with vendors to service basic medical equipment

• Working with vendors to manage network infrastructure

• Deploying hardware for new employees

• Keep accurate inventory of all IT related equipment

The IT Associate will report to the IT Help Desk Manager/VP of Operations.

What we're looking for

We're looking for motivated, experienced professionals with:

• Phenomenal customer service skills

• Ability to communicate clearly

• Flexible and positive attitude

• Passion for technology and using it to solve problems

• High level of organization, reliability, and independence

• Orientation toward detail

• Demonstrated PC skills (MS Office, Google docs)

• Ability to research emerging technologies and make recommendations that benefit our business

• Past professional experience in a fast-paced environment

• Knowledge of data center environments, hosting services, networks, and software as a service (SaaS)

• Presentation skills (ability to train new hires on basic usage / setup when starting)

• Ability to document networks physical / logical, topology

• Experience in designing medium to large WAN networks

• Setup wireless networks within

• Network design and implementation

Qualifications

• At least 2-3 years help desk experience, 2-3 network experience

• Experience working with a multiple OS (MS, Chrome, Mac)

• Associate's Degree required, Bachelor's degree preferred

• US work authorization

• A car (work related driving expenses will be reimbursed)

• Understanding of imaging software a plus

• VMware experience a plus

• Sonicwall firewall experience

• Visio experience

• Cisco experience

Why Oak Street?

Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:

• Generous benefits, including paid vacation/sick time, retirement options, as well as health, vision and dental benefits
• HQ (the "Treehouse") is located in the heart of Fulton Market- with a beautiful loft work environment
• High levels of responsibility and rapid advancement
• Supportive and fun culture
• Opportunity to be at the forefront of a revolution in healthcare

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of our co-workers.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers